About
Data Analyst with 3+ years of experience in business intelligence, data analytics, and performance reporting. Skilled in SQL, Power BI, Python, and Advanced Excel, with expertise in data modeling, dashboard development, KPI reporting, report automation and transforming complex datasets into actionable insights that drive business decisions.
Skills & Expertise (24)
Work Experience
Data Analyst
UnifyCX (Previously Glowtouch Technologies)
Jun 2024 - Present
Developed and maintained Power BI dashboards for student discipline and assessment analytics by integrating data from MySQL relational databases, enabling school district administrators to monitor KPIs and make data-driven decisions. Supported an internal customer experience analytics project by writing complex SQL queries and performing ad-hoc analyses on CSAT, FCR, ART, SLA compliance, ticket volume, and operational performance, identifying operational bottlenecks and providing actionable recommendations to enhance service efficiency and customer experience. Assisted in a district enrollment forecasting initiative by performing exploratory data analysis (EDA) on four years of student enrollment data to validate data quality, identify trends and anomalies, and analyze historical enrollment patterns, seasonality, demographic trends, and data consistency, supporting long-term educational resource planning. Optimized SQL queries and stored procedures, improving data processing efficiency by 26%, reducing redundant database operations, and enhancing the performance of reporting pipelines. Designed KPI monitoring frameworks and automated analytical reports leveraging cohort analysis to monitor student discipline trends, attendance, assessment outcomes, and behavioral metrics, enabling school administrators to proactively identify at-risk patterns and improve operational decision-making. Partnered with cross-functional teams across product, implementation, and customer success to translate client’s reporting requirements into actionable dashboards and ad-hoc analyses, providing insights into student performance, discipline incidents, and data quality while supporting client success and continuous product improvements.
Analyst
The Knowledge Academy
Oct 2023 - May 2024
Developed Power BI dashboards by integrating data from SQL databases, CRM systems, and customer surveys, delivering real-time insights into sales performance, customer behavior, and business growth. Wrote complex SQL queries and performed ad-hoc analysis to evaluate key business metrics including Customer Acquisition Cost (CAC), Customer Lifetime Value (LTV), customer retention, lead conversion, and churn, enabling sales and marketing teams to make data-driven decisions. Collaborated with regional sales managers and marketing stakeholders to analyze historical sales trends and customer acquisition data, recommending a revised revenue strategy that contributed to a 12% increase in revenue within eight weeks.
Business Operations Associate
BYJU’S
Sep 2019 - May 2023
Analyzed lead funnel performance and customer behavior across multiple segments to identify conversion bottlenecks, resulting in a 20% increase in qualified lead conversions and improved efficiency in inside sales operations. Assisted Right Product–Right Parent (RP2) project by performing exploratory data analysis using Advanced Excel, developing analytical reports, and uncovering insights that increased lead-to-sale conversion by 18% while reducing product cancellation by 24%. Automated weekly and monthly business performance reports in Advanced Excel to monitor KPIs such as lead conversion, ARPU, DRPS, and cancellation rates, enabling senior leadership to make data-driven revenue and operational decisions. Managed a team of 4–5 associates, overseeing sales operations, process/product training, order reconciliation, fintech approvals, and end-to-end order management to drive operational efficiency.
Education
Bachelor of Engineering [Mechanical] - RNS Institute of Technology
- · Afghanistan
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Skills (24)
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