About
Aspiring Data Analyst with strong skills in SQL, Python, Power BI, Excel. Experienced in data cleaning, exploratory data analysis, and dashboard development to extract business insights from data. Completed hands-on analytics projects including Bank Loan Analysis and Customer Shopping Behavior Analysis. Seeking a Data Analyst role to leverage analytical and visualization skills for data-driven decision making.
Skills & Expertise (11)
Work Experience
Customer Support Representative
Concentrix
Jul 2024 - Dec 2025
Handled 60–80 customer interactions daily via calls and chat while maintaining high service quality standards. Resolved 90%+ of customer issues within first interaction, improving customer satisfaction and reducing escalation rates. Maintained 95%+ SLA compliance by meeting response time and resolution targets. Collaborated with cross-functional teams to resolve complex cases and improve service workflows. Consistently met performance metrics related to response time, resolution rate, and customer satisfaction.
Education
Master’s Degree - MITS School of Biotechnology
2022 - 2024 · India
Bachelor’s Degree - MITS School of Biotechnology
2019 - 2022 · India
Certifications
Data Analytics and Business Analytics
Naresh IT · 2025
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Citizen
Relocation
Open to Relocation
Skills (11)
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