Netra Dalvi
Assistant Manager
About
Result-oriented Assistant Manager with 9+ years of experience in Sales Support, Product Engineering, CRM Analytics, and MIS Reporting. Strong expertise in data-driven analysis, CRM tools, dashboard creation, and business performance monitoring. Experienced in supporting sales operations, identifying process improvements, and delivering actionable insights to drive business growth.
Skills & Expertise (7)
Work Experience
Assistant Manager – CRM Support Engineer
JM Financial Product Limited
Jul 2018 - Present
Utilize data-driven analytics tools to enhance sales productivity and operational efficiency. Designed and managed MIS reports, executive dashboards, and sales performance trackers to provide timely insights for decision-making. Built automated MIS dashboards, reducing manual reporting effort and improving turnaround time. Monitored KPIs, identified anomalies, and provided analytical recommendations to decision-making. Collaborated with cross-functional teams to identify potential issues and developed strategies to align with business objectives. Managed CRM security governance including user access controls, role-based permissions, data validation, and system configuration. Administered CRM user access management, ensuring secure and controlled system usage across departments.
Technical Support Engineer
Fiber Optic Services
Nov 2015 - Jul 2018
Handled troubleshooting and resolved customer queries to ensure timely issue resolution. Provided technical support and customized software solutions to enhance user experience. Coordinated with development teams for issue resolution and product improvements. Conducted webinars and client training sessions to empower clients with product knowledge.
Education
Master's Degree in Financial Management (MFM)
2019 - 2022 · Afghanistan
Bachelors Degree in Electronics & Telecommunication (E&TC)
2011 - 2015 · Afghanistan
Certifications
No certifications added yet
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Skills (7)
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