About
Detail-oriented professional with 4+ years of experience in technical support and operations, transitioning into Data Analytics. Currently pursuing Data Analytics with Gen AI (NSDC Certified), specializing in Python, SQL, and Power BI. Proven track record of improving process efficiency by 15% and managing high-value stakeholder accounts. Adept at transforming raw data into actionable insights to drive business decisions and customer satisfaction.
Skills & Expertise (23)
Work Experience
Customer Experience Specialist
Concentrix Daksh Services Pvt Ltd.
Jun 2023 - Oct 2024
Supported the ‘High Order Value’ desk for Zomato customers, ensuring priority case handling and issue resolution. Collaborated with stakeholders to improve customer experience and reduce repeat complaints. Consistently achieved CSAT targets & delivered quality interactions.
Customer Experience Specialist / Quality Analyst
Globiva Services Pvt. Ltd
Jun 2021 - Jan 2023
Delivered excellent real-time support through in-app chat, e-mail, and phone. Refined quality assurance protocols by collaborating with cross-functional teams, ensuring alignment with evolving client requirements and elevating overall service consistency. Provided training recommendations to leadership based on QA findings. Monitored customer experience & supported process improvements.
Support Specialist / Complaints Analyst
Revolut
Dec 2024 - Jan 2026
Completed 110+ Dante crosschecks per hour, maintaining 98% accuracy. Resolved customer complaints by investigating complex issues, implementing effective solutions, and ensuring compliance with regulatory standards to sustain high customer satisfaction levels.
Education
Data Analytics with Gen AI (NSDC Affiliated) - PW Skills
2025 - · Afghanistan
Master's in Chemistry - SKM University
2019 - 2021 · Afghanistan
Bachelor’s in Chemistry - SKM University
2016 - 2019 · Afghanistan
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Visa Status
Citizen
Relocation
Not Open to Relocation
