About
Cybersecurity professional specializing in Privileged Access Management (PAM) and Identity & Access Management (IAM), with hands-on experience in incident response, risk mitigation, and network security. Proven collaborator who partners with cross-functional teams to deliver scalable, audit-ready security solutions.
Skills & Expertise (17)
Work Experience
Support Engineer
Sectona Technologies Pvt Ltd
Mar 2024 - Present
Secured 5,000+ enterprise assets by administering privileged account onboarding, password vaulting, credential rotation, and session monitoring across the Sectona PAM platform. Implemented Just-in-Time access, privilege approval workflows, and strict governance policies, reducing standing privileged access across the enterprise. Integrated PAM environment with Active Directory and SIEM, enabling centralized authentication, real-time monitoring, and enhanced threat visibility. Led end-to-end PAM implementation activities — including requirement gathering, policy configuration, access workflows, and onboarding — with zero critical incidents during go-live. Executed disaster recovery (DR) exercises, platform upgrades, and critical patching, improving platform uptime and operational resilience. Managed user provisioning and de-provisioning lifecycle in strict compliance with security and audit policies across InfoSec, Cloud, Server, Network, and Database teams. Resolved 100% of incidents and service requests within SLA through Symphony AI ticketing, maintaining consistent service quality across high-priority escalations. Authored technical documentation including SOPs, knowledge base articles, and architecture notes to support team knowledge transfer and audit readiness.
Sr. Customer Service Associate – Tech Support
Teleperformance
Jun 2023 - Mar 2024
Resolved 70+ technical support interactions weekly via call and chat channels, consistently achieving high CSAT scores in a high-volume environment. Diagnosed and remediated hardware, software, OS, login, and connectivity issues using remote support tools, reducing average resolution time. Managed full incident lifecycle — from ticket logging and escalation to resolution and follow-up — within strict SLA timelines. Maintained accurate CRM documentation and collaborated with internal teams to resolve complex, multi-tier technical issues.
Accounts Receivable Associate
GeBBS Healthcare Solutions
Aug 2021 - Jul 2022
Analyzed claim statuses and identified denial root causes through payer calls, IVR systems, and portal research, improving claim recovery rates. Maintained accurate audit trails and compliance documentation within client systems, strengthening operational accountability and regulatory adherence. Collaborated with internal teams and external stakeholders to resolve account discrepancies and improve claim processing efficiency across large datasets.
Education
BSc in Information Technology - Dr. Babasaheb Ambedkar College of Science — University of Mumbai
2020 - 2023 · Afghanistan
Higher Secondary Certificate (HSC) - VIVA College, Maharashtra State Board
2018 - 2020 · Afghanistan
Secondary School Certificate (SSC) - S.S Dhuri High School, Maharashtra State Board
2017 - 2018 · Afghanistan
Certifications
ISO/IEC 27001 Information Security Associate
Skill Front · 2026
Sectona PAM V.5 Administration Expert
Sectona University · 2026
Introduction to CyberArk Privileged Access Management
CyberArk · 2025
Junior Cybersecurity Analyst
Cisco Networking Academy · 2024
Sectona PAM Implementation Specialist
Sectona University · 2024
Ethical Hacking Essentials (EHE)
EC-Council CodeRED · 2023
Endpoint Security
Cisco Networking Academy · 2023
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Skills (17)
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