Pallavi Official

Aspiring Data Analyst

Bengaluru, India 8+ yrs exp 80 · Excellent

About

Aspiring Data Analyst transitioning from a Service Desk background, with 5 years of IT support experience and hands-on learning in SQL, Microsoft Excel, Python, Tableau, data visualization, and statistics. Seeking an entry-level Data Analyst role where I can apply analytical thinking, business problem-solving, and technical skills to turn data into actionable insights.

Skills & Expertise (16)

SQL Advanced

8.0/10

Years Exp

Microsoft Excel Advanced

8.0/10

Years Exp

VLOOKUP Advanced

8.0/10

Years Exp

HLOOKUP Advanced

8.0/10

Years Exp

Data Cleaning Advanced

7.5/10

Years Exp

Data Validation Advanced

7.5/10

Years Exp

ServiceNow Advanced

7.0/10

Years Exp

Data Visualization Intermediate

6.5/10

Years Exp

Statistics Intermediate

6.0/10

Years Exp

Python Intermediate

6.0/10

Years Exp

Active Directory Intermediate

6.0/10

Years Exp

Microsoft Intune Intermediate

6.0/10

Years Exp

Office 365 Intermediate

6.0/10

Years Exp

Tableau Intermediate

5.5/10

Years Exp

TeamViewer Intermediate

4.5/10

Years Exp

BOMGAR Intermediate

4.0/10

Years Exp

Work Experience

Senior Process Executive / Data Analyst

ASTA ACADEMY

Mar 2022 - Dec 2024

Worked with customer data using predefined business rules and SQL to support accurate data processing. Used Microsoft Excel functions including VLOOKUP and HLOOKUP to compare current-year and previous-year customer data and identify similarities. Applied data validation and comparison techniques to improve data accuracy.

Service Desk Analyst 1

GALAXE SOLUTIONS INDIA

Jul 2019 - Feb 2022

Provided L1/L2 support through calls, chat, email, and ticketing channels for global users. Managed ServiceNow Incidents, SCTASKs, RITMs, and Service Requests; ensured issues were resolved within SLA. Prepared daily, weekly, and monthly SLA reports and monitored service performance. Worked with AWS Amazon WorkSpaces, Active Directory, Microsoft Intune, and Office 365 administration consoles. Created process documentation, monitored call quality, and supported continuous service improvement. Provided knowledge sharing and training to new team members.

Service Desk Engineer

INFINIMINDS

Jul 2016 - Jun 2019

Resolved an average of 50+ service desk tickets daily while maintaining a 95% customer satisfaction rate. Implemented a tracking system that reduced ticket resolution time by 20%. Conducted training sessions for new employees, contributing to a 25% improvement in team performance within 6 months.