Pooja Dala

Operations and Telecom Services Professional

1+ yrs exp 64 · Good

About

Detail-oriented MCA graduate with hands-on experience in Operations, Customer Service, Process Management, and Data Handling across the BPO and Retail sectors. Proficient in SQL, Python, Power BI, and Excel with strong capabilities in documentation, quality compliance, stakeholder coordination, and operational support. Known for maintaining SLA standards, resolving process bottlenecks, and delivering results in fast-paced environments.

Skills & Expertise

No skills listed yet

Work Experience

Advisor

Decathlon

Apr 2026 - Present

Advised customers on sports equipment and product selection, ensuring a high-quality in-store experience. Managed inventory tracking, stock replenishment, and order fulfillment to maintain operational flow. Supported store operations including visual merchandising, stockroom organization, and daily reporting. Collaborated with team members to achieve sales targets and business goals.

Operations Manager

WNS Global Services

Aug 2024 - Jan 2026

Managed process-driven operational activities and ensured strict compliance with SLA requirements. Performed data validation, reporting, and end-to-end documentation for process integrity. Coordinated with cross-functional internal teams to investigate and resolve operational issues. Maintained quality standards through structured QC checks and audit-ready documentation. Delivered consistent performance in a shift-based, high-volume BPO environment.