About
Results-driven IT professional with 4.5 years of experience in ETL production support within the BFSI domain. Skilled in Ab Initio, UNIX, SQL, and ITSM tools like ServiceNow and TWS, with a strong track record of ensuring system reliability, resolving complex incidents, and supporting mission-critical applications. Adept at analyzing data, identifying process improvements, and translating technical findings into actionable business insights. Recently completed multiple Google Cloud badges, strengthening cloud and modern data platform fundamentals. Known for strong analytical thinking, stakeholder collaboration, and a proactive approach to problem-solving across support, business, and data-focused roles.
Skills & Expertise (22)
Work Experience
Ab Initio L2 Support Executive
Tata Consultancy Services
Aug 2021 - Present
Delivered L2 production support for key BFSI applications (Cards & Payments, Cheque Hub), ensuring system stability and rapid incident resolution. Performed advanced troubleshooting using SQL, UNIX, and Ab Initio (air & m* commands) to resolve batch failures and data issues. Managed and optimized ETL workflows using Tivoli Workload Scheduler (TWS) for daily, monthly, and ad-hoc job executions. Conducted root cause analysis (RCA) and implemented corrective actions to reduce recurring incidents. Coordinated with cross-functional teams and vendors to resolve issues and support feature enhancements. Led and participated in triage calls, gathering business requirements and driving process improvements. Supported Disaster Recovery (DR) activities, including execution, patching, migration, and documentation. Created and maintained runbooks, KB articles, and operational documentation to streamline support processes. Ensured SLA adherence through proactive monitoring, effective communication, and strong ownership of high-priority issues.
Education
Pre-University Course - Govt Pre University College Bailur
- · Afghanistan
B.E in Computer Science & Engineering - Canara Engineering College Mangalore
- · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (22)
Click a skill to find developers with the same skill
