About
Operations-oriented professional with an M.Sc. in Mathematics and hands-on experience in academic operations, documentation, and cross-team coordination. Proficient in Google Sheets, Excel, SQL, and Power BI. Completed data analytics training projects in retail and e-commerce, building Power BI dashboards and deriving business insights. Currently seeking roles in MIS, Operations Analysis, or Business/Data Analytics.
Skills & Expertise (28)
Work Experience
Process Associate
Royal Sundaram General Insurance Co. Ltd
Nov 2020 - Feb 2021
Handled CRM data entry for insurance policy records, ensuring accuracy and completeness of customer information. Prepared and maintained Excel-based reports and reconciliation sheets to track policy issuance and operational data. Addressed customer queries related to insurance policies, coordinating with internal teams to resolve issues promptly. Supported day-to-day operations by maintaining accurate records and assisting with data verification tasks across departments.
Business Operations Associate
NxtWave (Industry Partner at AMET University)
Jul 2025 - Mar 2026
Managed and coordinated academic operations including timetable scheduling for students and faculty across departments. Prepared and maintained course files including question papers, answer keys, syllabus, CAT model papers, and student answer scripts using Google Docs and Google Sheets. Tracked and categorized students by learning pace (slow, average, fast learners) and maintained NAAC documentation to support academic performance monitoring. Handled student and parent interactions including academic queries, grievances, and next-year admission enquiries and follow-ups. Resolved student portal issues (login errors, data mismatches, enrollment problems) by coordinating between AMET University and NxtWave central team. Planned and managed events including orientations, seminars, and college fests, handling end-to-end logistics and coordination. Created PowerPoint presentations for internal reviews and reporting to the NxtWave central team.
Education
M.Sc. Mathematics - Kandaswami Kandar’s College
2021 - 2023 · Afghanistan
B.Sc. Mathematics - NKR Govt. Arts College for Women
2016 - 2019 · Afghanistan
Certifications
Data Analytics Career Track
SkilloVilla · 2024
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Skills (28)
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