Pushkaraj Pujari

Service Coordinator

Bengaluru, India 2+ yrs exp 79 · Very Good

About

Motivated and detail-oriented Service Coordinator with over two years of experience providing high-level administrative support, managing customer service requests, and ensuring seamless operations. Expert in troubleshooting technical issues, managing CRM systems, and collaborating with cross-functional teams to achieve high levels of customer satisfaction.

Skills & Expertise (9)

English Advanced

8.0/10

Years Exp

CRM Systems Intermediate

7.5/10

Years Exp

Communication Advanced

7.0/10

Years Exp

Hindi Advanced

7.0/10

Years Exp

Excel Intermediate

6.5/10

Years Exp

Problem Solving Intermediate

6.0/10

Years Exp

Marathi Intermediate

6.0/10

Years Exp

SQL Intermediate

5.5/10

Years Exp

Operations Management Intermediate

5.5/10

Years Exp

Work Experience

Senior Service Coordinator

Eleckron Techsolution PVT Ltd

Nov 2023 - Feb 2026

Primary point of contact for customers, addressing inquiries and technical service requests for diesel generators. Maintains accurate and up-to-date records of customer interactions and service follow-ups in the company’s CRM system. Collaborates with internal team and site technicians to ensure proper execution of maintenance tasks. Troubleshoots and resolves customer complaints, ensuring efficient escalation and high satisfaction levels. Tests and provides critical feedback to the IT team regarding the CRM system and digital reporting applications. Trains new users on digital reporting applications. Compiles and presents daily reports to the Manager and Team Leader to track operational KPIs.