About
I'm a data analyst with 7+ years of experience in operations, client servicing, and quality assurance — primarily in the US mortgage industry and event operations. I'm actively transitioning into analytics, bringing a rare combination of deep domain knowledge and hands-on technical skills built through 9 independent projects. My analytics toolkit includes Power BI (DAX, Star Schema), SQL/PostgreSQL, Tableau, Python (Pandas, NumPy), and Advanced Excel — all built through real projects on real datasets, not just coursework. 📊 Recent Projects: - Real Estate Investment Advisor — end-to-end ML project (250K records, 99.73% accuracy, live Stream lit app) - KPI & SLA Operations Dashboard — Power BI + PostgreSQL + Star Schema on 10,000+ records - IPL Power BI Analytics Dashboard — 6 seasons of player & team performance analysis - Global Economic Impact of Wars — Power BI dashboard on 100K+ records with custom Economic Impact Score - ShopNest Executive Sales Dashboard — $15.7M revenue, 97K+ orders, executive Power BI layout My core strengths are turning messy operational data into clear dashboards and models that support real business decisions — combining analytical thinking with 7+ years of understanding how operations actually work on the ground. 🌐 Portfolio: rajukumar31.github.io 💻 GitHub: github.com/RajuKumar31 Open to entry-level and associate Data Analyst, Business Analyst, MIS Analyst, and Reporting Analyst roles in Bengaluru, Chennai, Hyderabad, Kerala, Pune, and Goa.
Skills & Expertise (14)
Work Experience
Client Servicing Manager
Xarm Experiential
Jul 2024 - Aug 2025
- Managed end-to-end client servicing and operations across 8–10 simultaneous live experiential events across multiple cities, overseeing project execution from planning to delivery. - Built and maintained structured Excel-based trackers covering budgets, vendor milestones, and client deliverables; conducted weekly ops reviews that reduced last-minute escalations by ensuring risks were flagged and resolved at least 48 hours in advance. - Delivered 100% of projects within budget across 10–25 lakh per-project budgets with zero missed client SLAs throughout a 14-month tenure. - Streamlined cross-functional coordination between 3+ internal teams per event, cutting average response time on vendor issues by standardising escalation protocols.
Subject Matter Expert
First American (India)
Dec 2021 - Jun 2024
- Owned quality oversight and SLA reporting for a team of 10+ associates processing title and settlement records, ensuring accuracy and compliance with turnaround times across all shifts. - Designed KPI and SLA scorecards in Excel tracking 5+ key metrics per associate, including accuracy rate, turnaround time, and volume throughput; conducted weekly root cause analysis on error patterns. - Trained and mentored 20+ associates on process standards and documentation, contributing to a measurable reduction in recurring error categories within 2 quarters of coaching rollout. - Scorecard framework adopted as the standard reporting tool across the broader operations team; maintained 100% SLA compliance across all reporting periods during the 2.5-year tenure.
Senior Process Associate
First American (India)
Jan 2019 - Dec 2021
- Processed and validated 100+ titles and settlement records daily against compliance standards, maintaining accuracy rates above the team benchmark across a 4-year tenure. - Built and maintained personal Excel-based performance tracking sheets monitoring daily output, turnaround time, and error rate; used data to self-correct and consistently stay within SLA thresholds. - Proactively flagged and resolved discrepancies in coordination with senior associates, reducing rework instances and contributing to smoother team throughput. - Promoted from Process Associate to Senior Process Associate within 2 years; subsequently elevated to Subject Matter Expert — reflecting a 3-level progression over 6.5 years.
Process Associate
First American (India)
Jan 2018 - Dec 2018
- Streamlined business operations by preparing and processing open order documentation, ensuring smooth workflow. - Ensured timely fulfillment of orders, contributing to customer satisfaction and retention
Education
Bachelor of Commerce
2014 - 2017 · India
Certifications
Tata - Data Visualisation: Empowering Business with Effective Insights Job Simulation
Forage · 2026
Completed Tata’s Data Visualisation simulation on Forage. Cleaned and analyzed retail data to build a Tableau dashboard showcasing revenue trends, customer insights, and global demand. Identified seasonal patterns, top markets like Netherlands and EIRE, and key customer dependencies. Presented business-focused insights to support expansion and retention strategies.
Certified Data Analyst – SkilloVilla
SkilloVilla · 2026
Completed the Data Analytics Classroom Program from SkilloVilla. Gained hands-on experience in Excel, SQL, Data Analysis, Data Visualization (Power BI), and Statistical Techniques. Developed skills in data manipulation, business problem solving, and building interactive dashboards using real-world datasets. This program strengthened my ability to analyze data, derive insights, and support data-driven decision-making.
Accenture Australia - Technology Consulting Job Simulation
Forage · 2026
Completed the Accenture Australia Technology Consulting Virtual Experience on Forage! Worked as a Technology Analyst on a federal government online voting platform, delivering system design, process flows, data schema, and agile user stories across a full project lifecycle. Key skills: Requirements Analysis · HLD · Process Flow Design · Agile User Story Writing #Accenture #Forage #Agile #SystemDesign #TechnologyConsulting
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Skills (14)
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