MOHAMMED RAMEES
Cybersecurity Analyst
About
Cybersecurity-focused professional with a strong academic background in computer applications and ongoing M.Sc Cyber Forensics and Information Security. Hands-on experience with security tools and techniques including Nmap, Wireshark, Metasploit Framework, Hydra, OSINT, and Google hacking. Strong foundation in computer networks, operating systems, and common attack concepts, with proven ability in problem analysis, problem solving, documentation, and fast learning. Seeking an entry-level to early-career role in cybersecurity or SOC operations where technical curiosity, analytical thinking, and continuous learning can add value to a high-performance team.
Skills & Expertise (31)
Work Experience
Customer Relationship Officer (CRO)
Bharti Airtel Limited
Sep 2021 - Present
Resolved customer issues with a structured, process-driven approach, building strong troubleshooting and escalation handling skills. Maintained accuracy while handling sensitive customer information, supporting awareness of data protection and confidentiality. Worked with internal procedures and service workflows, strengthening documentation, communication, and compliance habits. Developed strong analytical thinking while identifying root causes and coordinating resolution with multiple teams.
Call Center Team Leader
Premier Health Center
May 2020 - Jun 2021
Led team operations, monitored workflow, and handled escalations in a fast-paced service environment. Improved problem solving, reporting, and task coordination across the team. Built leadership skills useful for incident coordination, incident response support, and operational discipline.
Education
Msc cyber forensics and information security
2024 - 2026 ยท India
Bachelor of Computer Applications (BCA) - University of Madras
- 2024 ยท Afghanistan
Certifications
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Skills (31)
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