About
Detail-oriented IT professional with 1+ year of experience in Network Operations Center (NOC), skilled in infrastructure monitoring, log analysis, and incident management. Experienced in identifying issues, performing initial troubleshooting, and ensuring system availability across enterprise environments. Possess a strong understanding of security concepts, threat detection, and SIEM fundamentals. Passionate about cybersecurity, threat analysis, and blue team operations, with a continuous learning mindset to enhance security skills and stay updated with evolving threats.
Skills & Expertise (45)
Work Experience
Cross Technology Managed Service Engineer L1
NTT India Pvt. Ltd.
Jan 2025 - Present
Worked in a 24×7 operations environment, ensuring continuous monitoring and quick response to infrastructure and network alerts. Utilized SolarWinds (NPM) to monitor network devices, interfaces, and services, ensuring high availability across enterprise infrastructure. Monitored network performance using SNMP-based polling, including interface utilization, error rates, and device reachability. Analyzed latency, packet drops, and bandwidth trends to identify early signs of network degradation. Configured and fine-tuned alert thresholds to reduce noise and highlight critical issues. Performed initial impact analysis on alerts to determine severity and business impact before escalation. Troubleshot network and system issues at L1 level, including interface down, high utilization, and service unavailability. Managed device onboarding and updates in monitoring tools, ensuring accurate mapping and visibility of infrastructure. Monitored server-level metrics (CPU, memory, disk) and validated alerts against real-time performance data. Coordinated with ISP providers during link outages and tracked resolution through ticketing portals. Followed structured incident management workflow, ensuring proper logging, tracking, and SLA adherence. Created and maintained monitoring dashboards for better visibility of critical infrastructure components. Generated detailed reports on recurring alerts and performance issues to support operational improvements. Maintained documentation of alerts, incidents, and resolution steps for future reference and audit readiness. Ensured minimal downtime by actively monitoring alerts and supporting quick restoration of services.
Education
B.Tech in Computer Science - Dr. A.P.J. Abdul Kalam Technical University
- · Afghanistan
Certifications
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Open to Relocation
Skills (45)
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