About
ServiceNow Developer with 3.6 years of experience in ITSM, Service Catalog, and custom application development. Experienced in client/server-side scripting, automation using Flow Designer, Performance Analytics dashboards, and integrating with external systems via REST/SOAP APIs. Focused on building stable, scalable solutions aligned with business needs.
Skills & Expertise (26)
Work Experience
ServiceNow Developer
Tanama Software Pvt Ltd
Dec 2021 - Apr 2023
- Designed and developed scoped applications with tables, forms, and workflows.- Configured role-based security using ACLs and tested access controls.- Built Catalog Client Scripts, UI Policies, and UI Actions for user-friendly form behavior.- Configured notifications for ITSM processes.- Supported instance stability and handled issue resolution, bug fixing, and enhancements.
ServiceNow Developer
Indium Software India Ltd
Apr 2023 - Jun 2025
- Developed and customized Service Catalog items with workflows and multi-level approvals.- Configured ITSM modules (Incident, Problem, Change) including SLAs, notifications, and escalation rules.- Designed and implemented Business Rules, Script Includes, and Client Scripts for automation.- Automated processes using Flow Designer and Workflow Editor (approvals, assignments).- Integrated ServiceNow with external tools using REST APIs for ticket synchronization.- Performed data imports with Transform Maps for CMDB and user data.
Education
B.Tech in Mechanical Engineering - K L University
- 2018 · Afghanistan
Certifications
Micro-Certification – Agentic AI Executive
ServiceNow · 2025
Now Assist for IT Service Management (ITSM) Implementation Delivery Accreditation
ServiceNow · 2025
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Open to Relocation
Skills (26)
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