About
Results-driven Data Analyst with 5+ years of experience in data validation, data cleaning, ETL processes, and business intelligence reporting. Proficient in SQL, Python, Microsoft Excel, Google Sheets, and Power BI for end-to-end data analysis, KPI tracking, and dashboard creation. Proven track record of improving data quality, automating workflows, and delivering actionable insights to drive business decisions. Experienced in leading cross-functional teams, managing data pipelines, and building interactive reports for stakeholders. Seeking a Data Analyst role to leverage analytical expertise and business acumen.
Skills & Expertise (24)
Work Experience
Data Analyst / Senior Data Processing Executive
Infrrd
Oct 2022 - Present
Designed and maintained Power BI dashboards tracking 15+ KPIs across 3 business units, reducing manual reporting time by 60% and enabling real-time data-driven decisions for department heads. Performed end-to-end ETL data processing — extracted, validated, and classified 50,000+ documents per month for Intelligent Document Processing (IDP) systems, achieving 98.5% accuracy rate. Led data cleaning and preparation initiatives that improved overall data quality by 35%, eliminating duplicate records, null values, and inconsistent formatting across multiple datasets. Built automated SQL queries and Python scripts to consolidate data from 5+ disparate sources into a single reporting pipeline, reducing data retrieval time by 45%. Generated weekly and monthly ad hoc analysis reports for cross-functional stakeholders, translating complex datasets into actionable business insights. Managed and mentored a team of 8 data processing analysts — conducted training sessions, assigned task workflows, and ensured 100% on-time delivery across all client projects. Led successful delivery of Promomash and Corpay projects, recognized with the Best Employee Award for exceptional productivity and accuracy.
Senior Customer Data Representative
Concentrix
Nov 2018 - May 2020
Maintained 98% customer satisfaction (CSAT) score by resolving credit card queries and complaints within defined SLA timelines for a high-volume financial services account. Managed daily customer data correspondence and documentation across email and CRM platforms, ensuring accurate and compliant record-keeping for 200+ daily interactions. Contributed to process improvement initiatives that reduced average handling time (AHT) by 12% through standardized response templates and workflow optimization.
Education
Bachelor of Business Administration (BBA) - Dharmsinh Desai University
- 2016 · Afghanistan
Certifications
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Skills (24)
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