About
Detail-oriented and analytical professional with 1 year of experience in customer support, now pivoting into cybersecurity with a strong foundation in networking, system security, and threat monitoring. Seeking a SOC L1 Analyst role to apply technical skills, attention to detail, and problem-solving abilities to detect and respond to security incidents effectively.
Skills & Expertise (21)
Work Experience
Technical Support
Commvault System Inc
Aug 2024 - Present
Provided technical support for enterprise-level backup and recovery solutions across Windows and Linux servers. Monitored server performance, job failures, and backup anomalies — developing a strong foundation in log analysis and system diagnostics. Investigated issues related to data protection, access permissions, encryption, and storage policies, aligning with security compliance practices. Escalated high-impact incidents following defined protocols, similar to incident response procedures in SOC environments. Worked with system logs and reports to identify recurring issues and potential threats, fostering analytical and troubleshooting skills. Gained hands-on exposure to enterprise environments, server infrastructure, basic scripting, and ITIL-based ticket handling. Collaborated with internal teams to manage service tickets using tools like ServiceNow, documenting findings and resolutions. Strengthened understanding of secure data handling, access control, and role-based privilege management.
Education
Bachelors of Engineering in Information Science and Technology - Sai Vidya Institute of Technology
2020 - 2024 · Afghanistan
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