About
Detail-oriented data enthusiast with strong skills in SQL, data analysis, and visualization. Experienced in analyzing data patterns, troubleshooting system issues, and creating insights to support decision-making. Proficient in Advanced Excel, SQL databases, and visualization tools such as Power BI and Tableau.
Skills & Expertise (12)
Work Experience
Customer Experience Associate II
Conduent Business Services India LLP
Feb 2025 - Apr 2026
Analyzed customer data and system behavior to identify root causes of issues. Used structured problem-solving techniques to resolve complex service requests. Maintained detailed documentation and reports using CRM and Excel tools. Collaborated with cross-functional teams to improve workflows and operational efficiency. Strengthened analytical and communication skills while handling customer interactions.
Operations Executive – Fraud & Risk Management
Startek
Apr 2024 - Nov 2024
Analyzed customer purchase and return data to detect fraud patterns. Reviewed transaction records and identified anomalies using analytical techniques. Documented insights and case details for operational reporting and decision-making. Worked with large datasets while maintaining accuracy and process compliance.
Application Development Intern
Jabsa Infotech Pvt Ltd
May 2023 - Aug 2023
Assisted in developing web applications and managing backend data. Worked with databases to retrieve and manipulate structured data. Participated in testing and debugging to ensure application reliability.
Education
Master of Computer Applications (MCA) - KLS Gogte Institute of Technology
2021 - 2023 · Afghanistan
Bachelor of Computer Applications (BCA) - KLE’s BK BCA College
2018 - 2021 · Afghanistan
Certifications
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Skills (12)
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