About
Detail-oriented Entry-Level Data Analyst with a Master of Computer Applications (MCA) and hands-on expertise in SQL, Python, Excel, Tableau, and Power BI. Certified in Data Analytics (TCS ION) with practical experience collecting, cleaning, and visualising data to support business decisions. Skilled at identifying patterns and translating data into actionable insights. Also experienced in web development with HTML, CSS, JavaScript, WordPress, and Shopify. Eager to contribute technical and analytical skills in a data-driven environment.
Skills & Expertise (15)
Work Experience
TR Customer Support Officer
Mphasis
Mar 2026 - Present
Conducted targeted outreach to agents and carriers to verify and document accurate policyholder data, ensuring data integrity across internal systems. Extracted and compiled renewal terms and conditions for insurance policies from external stakeholders, supporting accurate information retrieval. Updated and maintained internal databases by systematically inputting renewed policy terms, improving record accuracy and compliance. Processed and disbursed premium payments on behalf of policyholders, maintaining operational workflow and financial data accuracy.
Freelance Web Developer & Data Analyst
Self-Employed
Jun 2025 - Present
Collected and structured website performance and user behaviour data to optimise UI components and improve engagement metrics. Used Excel to benchmark Shopify and WordPress site layouts, recommending data-driven design and performance enhancements. Automated repetitive data formatting tasks using JavaScript, reducing manual effort and improving accuracy. Maintained project logs and delivered client reports tracking site changes, load speeds, and cross-device compatibility.
Web Developer & Analysis Intern
Digital Rhetoric
Mar 2025 - Jun 2025
Analysed client requirements and translated business needs into functional technical solutions. Documented and tracked development progress across multiple projects to support quality assurance and cross-team collaboration. Evaluated cross-browser compatibility and responsive design, identifying and resolving performance issues. Used Pivot Tables and VLOOKUP to build project trackers, analyse website performance data, and automate reporting workflows across client documentation. Built interactive Power BI dashboards to visualise project metrics, track development milestones, and present performance findings to stakeholders. Used Pandas and NumPy to clean datasets, perform exploratory data analysis, and deliver data-driven recommendations in client reports.
Education
Master of Computer Applications (MCA) - Vishwakarma University
2023 - 2025 · Afghanistan
Bachelor of Arts (BA) - Morden College of Arts, Science & Commerce
2020 - 2023 · Afghanistan
Higher Secondary Certificate (HSC) - St. Vincent College of Commerce
2019 - 2020 · Afghanistan
Secondary School Certificate (SSC) - St. Anne's High School
- 2018 · Afghanistan
Certifications
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Skills (15)
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