About
ServiceNow Developer with 2+ year of experience in building integrations, custom workflows, and scalable solutions. Passionate about problem-solving with 800+ questions solved on LeetCode. Looking for a Software Engineer role to apply my skills in a product-driven environment focused on growth and learning.
Skills & Expertise (27)
Work Experience
ServiceNow Developer
ERNEST & YOUNG (EY (GDS))
Feb 2024 - Present
Designed and implemented scalable REST APIs in ServiceNow to securely expose core platform data to external systems, enabling seamless integration across enterprise applications (e.g., Adobe payment gateways, state services). Built REST APIs for user registration and product management, implementing complete CRUD operations with secure authentication and data validation flows. Developed dynamic, reusable workflows and flow designer automations to support evolving business processes, reducing time-to-deploy new logic by 40%. Created a custom Multi-Benefit Playbook to streamline citizen benefit applications, integrating eligibility logic to auto-approve/reject requests, cutting manual review effort by 60% and decreasing turnaround time by 35%. Collaborated cross-functionally with business analysts, QA, and external partners to ensure integrations were robust, secure, and production-ready. Proactively identified and resolved system bottlenecks, improving system uptime and contributing to a 25% increase in customer satisfaction scores. Contributed to platform modernization by introducing reusable components and templates, reducing future development time by an estimated 30%.
Education
BTech in Computer Science - College Of Engineering Chengannur
2019 - 2023 · Afghanistan
Higher Secondary | PCMC | CBSE - Good Shepherd Public School
2018 - 2019 · Afghanistan
Certifications
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Citizen
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Open to Relocation
Skills (27)
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