About
Results-driven Operations Executive with 8+ years of experience in MIS reporting, settlements, reconciliation, and transaction operations. Proficient in Excel, report generation, and process coordination with strong analytical, problem-solving, and communication skills. Experienced in collaborating with cross-functional teams to ensure smooth operational flow and timely resolution of discrepancies.
Skills & Expertise (16)
Work Experience
Operation Executive
Instanow Info Systems Pvt Ltd.
Jan 2026 - Present
Cluster Coordinator
HDB Financial Services Ltd.
Nov 2018 - Jan 2026
Lead operations of 22 branches across North Goa & Gujarat Region, ensuring smooth functioning and adherence to regulatory standards. Monitor branch performance metrics (sales, service, compliance) and implement corrective measures to achieve operational excellence. Prepared and presented branch performance synopsis using advanced Excel tools for senior management decision-making. Provided continuous guidance, training, and support to branch managers and staff to enhance efficiency and to achieve branch performance.
Assistant Accountant
Dukle Constructions
Apr 2018 - Sep 2018
Managed daily settlement operations and ensured timely reconciliation of merchant transactions. Handled payment settlements, refunds, and chargeback processes with accuracy and efficiency. Coordinated with banks, payment gateways, and internal teams for settlement-related queries and resolutions. Monitored settlement files and verified transaction amounts to ensure accurate processing. Prepared MIS reports and maintained settlement records for audit and compliance purposes.
Sales Executive
Goa Tourism Development & Corporation (Qube Tourism Pvt Ltd)
Jan 2017 - Mar 2018
Handling customer queries related to hotels/adventure sports. Calling the hotel owners and giving them presentations to get their hotel on board on tourism website. Suggesting best tour packages to customers. Checking the site vouchers and entering the same in tally. Ensuring accurate recording and documentation of all the bills in the system. Preparing business related reports for performance analysis.
Education
Bachelor of Commerce (BCOM) Honors - S.S Dempo College of Commerce and Economics
2013 - 2016 · Afghanistan
Commerce (COM) - People’s Higher Secondary School
2011 - 2013 · Afghanistan
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Skills (16)
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