Jignesh Parmar

Senior Operations Leader

Rajkot, Gujarat, India 9+ yrs exp 95 · Outstanding

About

Results-driven Operations Leader with 9+ years of progressive experience at Wiser Solutions and Shelvspace, delivering high-stakes data operations, retail audit quality assurance, and service delivery across global B2B SaaS environments. Consistently maintained 90–100% SLA compliance and KPI targets while managing enterprise accounts for Ferrero, Mars, Amazon, Ecobee, Microsoft, Bain & Company, So Good So You, Roamler, and others. Proven ability to lead end-to-end operational deployments, conduct root cause analysis, and implement process improvements that measurably enhance productivity, data quality, and stakeholder satisfaction.

Skills & Expertise (38)

Operations Management Advanced

8.5/10

Years Exp

Process Improvement Advanced

8.4/10

Years Exp

Data Analysis & Reporting Advanced

8.2/10

Years Exp

KPI Tracking & Reporting Advanced

8.0/10

Years Exp

Team Leadership Advanced

8.0/10

Years Exp

MS Excel Advanced

8.0/10

Years Exp

Change Management Advanced

7.8/10

Years Exp

Risk Identification & Mitigation Advanced

7.8/10

Years Exp

Cross-Functional Collaboration Advanced

7.6/10

Years Exp

Client Relationship Management Advanced

7.5/10

Years Exp

Python Intermediate

7.5/10

Years Exp

SQL Intermediate

7.5/10

Years Exp

SQLite GitHub CustomTkinter VS Code Streamlit Apify Google Gemini API OpenAI API Google Apps Script Pandas Power BI MIS Dashboards Google Sheets n8n Salesforce Trello Zendesk Asana Confluence Jira Training & Mentoring Stakeholder Management People management Root Cause Analysis MIS Reporting workflow management

Work Experience

Sr. Team Lead, Operations

Wiser Solutions, Inc.

Jul 2024 - Present

Led day-to-day operations for a cross-functional team — implementing structured workflows, SLA-aligned standards, and a task accountability framework that reduced bottlenecks and improved team throughput. Conducted performance reviews, identified skill gaps, and built improvement plans that strengthened individual output, team cohesion, and overall operational readiness. Drove root cause analysis on recurring issues and deployed process improvements, while maintaining regular cadences with CSM, EM, Engineering, and Product to align priorities and close delivery gaps. Designed MIS dashboards and custom reports to surface actionable insights for leadership, and executed UAT for new product launches — logging defects and coordinating resolution before go-live. Led automation initiatives using AI-powered tooling to eliminate high-effort manual tasks, and owned end-to-end new client onboarding and ongoing implementation for existing customers.

Operations Team Lead

Wiser Solutions, Inc.

Sep 2022 - Jun 2024

Standardised workflow processes and reporting methodologies across teams, improving issue resolution consistency and reducing operational bottlenecks. Maintained high-accuracy store data records across multiple platforms, ensuring data integrity for SLA reporting and stakeholder decision-making. Monitored open issues, escalated risk flags with supporting data, and served as the first point of escalation for the team — keeping delivery quality and morale intact under pressure. Worked closely with Engagement Managers and CSMs to translate client requirements into actionable tasks, ensuring timelines were met and expectations consistently exceeded.

Support Manager

Shelvspace

Jun 2016 - Aug 2022

Managed customer data operations end-to-end — analysing datasets and producing reports that informed strategic decisions across business units while maintaining SLA compliance. Delivered structured updates to internal and external stakeholders, driving faster escalation resolution and consistent cross-functional prioritisation. Implemented Zendesk ticketing protocols and spearheaded continuous improvement initiatives based on customer feedback trends, reducing recurring issues and improving client satisfaction.