Ram Diwakar
Senior AR Caller / Accounts Receivable Specialist
About
Results-driven Senior AR Caller / Accounts Receivable Specialist with 3+ years of experience in Revenue Cycle Management (RCM), Medical Billing, and Denial Management. Proven expertise in Cerner and Allscripts systems, insurance follow-ups, and claims resolution. Strong background in US healthcare processes, HIPAA compliance, payer communications, and AR aging reduction. Adept at maximizing reimbursements and improving cash flow through effective claim management.
Skills & Expertise (4)
Work Experience
Senior AR Caller
KSB Multi-Speciality Hospital
Jul 2025 - Present
Manage end-to-end accounts receivable lifecycle, including claim follow-up, denial resolution, and payment posting. Perform detailed denial analysis and identify root causes to reduce recurring claim issues. Utilize Cerner software for claim tracking, documentation, and workflow management. Handle insurance follow-ups via calls and payer portals to ensure timely reimbursement. Prioritize high-value and aged AR accounts to improve collection efficiency and reduce AR days. Support appeals and reconsiderations with proper documentation and payer guidelines. Generate reports and monitor KPIs to improve overall billing performance.
Accounts Receivable Officer
Global Healthcare Billing Partners
Oct 2023 - Jun 2025
Managed AR follow-ups and denial management for US healthcare clients. Worked on Allscripts system for documentation and claim processing. Accessed payer portals including Availity, UHC, Medicaid (multiple states). Reviewed EOBs to identify underpayments and initiate corrective actions. Ensured compliance with HIPAA regulations while handling patient data. Maintained productivity and quality targets in a high-volume environment.
Data Entry Operator
Ensafe Guard and Security Pvt Ltd
Jun 2021 - Oct 2022
Maintained accurate data entry and documentation using TMS tool. Managed digital records and ensured data integrity. Performed file management, scanning, and reporting tasks.
Accounts Receivable Analyst / Caller
NTT DATA (Formerly Dell)
Feb 2018 - Nov 2018
Performed insurance claim follow-ups and denial handling. Verified EOB details and resolved claim discrepancies. Documented actions taken on accounts for audit and compliance purposes.
Education
Bachelor of Engineering (Electronics & Communication) - Bangalore Institute of Technology
- 2016 · Afghanistan
Diploma in Electronics & Communication Engineering - Government Polytechnic College
- 2013 · Afghanistan
Certifications
No certifications added yet
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Skills (4)
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