About
Data Analyst with nearly 3 years of professional experience in operations, quality analysis, and customer support. Skilled in SQL, Power BI, Excel, Power Query, and DAX, with hands-on experience analyzing data, building interactive dashboards, and delivering business insights through end-to-end analytics projects.
Skills & Expertise (10)
Work Experience
Senior Consultant – Customer Support
24-7 Intouch India Pvt. Ltd.
Oct 2025 - May 2026
Investigated 90–100 driver quality and customer feedback cases daily by reviewing delivery records, customer history, driver profiles, photos, timelines, and internal policies to classify incidents and determine appropriate actions. Issued driver warnings, deactivated accounts for severe policy violations when authorized, and escalated complex or third-party cases while ensuring compliance with company guidelines. Resolved 60–70 live customer chats daily involving deliveries, refunds, payments, damaged or missing items, and order-related concerns while maintaining quality and productivity standards. Used multiple internal systems to analyze customer, order, delivery, and driver information, enabling accurate investigations and timely case resolution. Handled sensitive investigations involving harassment, identity verification, trespassing, privacy concerns, and other high-risk policy violations. Verified property listings by confirming ownership details, identifying broker-managed properties, and maintaining listing accuracy. Assisted customers with creating and updating property listings, resolving listing-related queries, and guiding them through the publishing process while ensuring adherence to platform guidelines. Handled customer escalations, documented interactions in CRM systems, and coordinated with internal teams to resolve listing and account-related issues efficiently. Identified customer requirements through structured conversations and qualified potential opportunities for the sales team while delivering a positive customer experience. Recognized as Overall Performer (January 2024) and selected for the Achievers Club for consistently meeting operational performance expectations.
Customer Service Executive
NoBroker Technologies Solutions Pvt. Ltd.
Oct 2023 - Sep 2025
Handled customer service operations, resolving queries and providing support to ensure customer satisfaction.
Education
Bachelor of Arts (English Honours) - Binayak Acharya Degree College
- 2020 · Afghanistan
Certifications
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Skills (10)
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