About
Accomplished Infrastructure Service Manager with 12+ years of experience leading global IT operations, NOC management, and enterprise-scale network engineering. Expert in architecting and maintaining resilient infrastructure utilizing F5 BIG-IP (LTM, GTM, ASM/AWAF, APM), Cisco, and Palo Alto security solutions. Proven track record in executing high-stakes SaaS migrations to AWS and OCI cloud environments while maintaining 99.9% availability. Strategic leader skilled in ITIL framework, incident/change management, and automating workflows to exceed SLA targets. Dedicated to mentoring high-performing engineering teams and delivering secure, scalable enterprise solutions in fast-paced global environments.
Skills & Expertise (46)
Work Experience
Infrastructure Service Manager
Mphasis
Nov 2025 - Present
Tracking and maintaining the DC ATR LLB Decommissioning project, responsible for monitoring and decommissioning non-functional F5 load balancers and services associated to it. Collaborated with cross-functional teams to assess F5 device utilization, consumption, and operational status to ensure informed decision-making. Maintained 99.9% system uptime across critical infrastructure by proactively monitoring performance and optimizing resource allocation. Optimized service delivery by reducing MTTR by 15% and maintaining a 98% Change Success Rate to consistently exceed SLA targets with zero unplanned downtime.
Sr. Network Systems Engineer
BMC Software
Dec 2022 - Aug 2025
Managed the end-to-end lifecycle of NextGen Palo Alto firewalls, including administration, configuration, upgrades, and maintenance. Develop and enforce security policies, conduct live traffic captures for comprehensive troubleshooting, and configure High Availability (HA) setups.
Staff Network Systems Admin
BMC Software
Dec 2021 - Dec 2022
Lead global SaaS network operations across BMC-owned data centers, ensuring high availability and SLA compliance. Perform advanced F5 operations, including CLI-based troubleshooting, failovers, SSL certificate lifecycle management, license renewals, and system upgrades from versions 14.x, 15.x, 16.x to the latest 17.x, along with applying engineering hotfixes. Automate F5 tasks using TCL scripting; utilize BIG-IQ for centralized device and license management.
Jr Network Systems Admin & Associate
BMC Software
Sep 2016 - Dec 2021
Delivered L2/L3 support for network/server/application incidents. Coordinated with ISPs and vendors on RMA, circuit issues, and datacenter hardware operations. Actively contributed to CAB reviews, DR testing, and operational documentation.
NOC Support
Nityo Infotech Payroll | BMC Software
Jul 2013 - Sep 2016
Supported 24x7 NOC operations, monitoring global infrastructure and escalating incidents to L1/L2 teams. Monitoring F5 load balancers including F5 LTM, GTM. Processed tickets, maintained SLA targets, and ensured accurate ticket documentation.
Education
Bachelor of Engineering - Basaveshwar Engineering College, Bagalkot
- · Afghanistan
Technical Diploma - KLE Polytechnic Hubli
- · Afghanistan
Certifications
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Skills (46)
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