About
Power BI & ServiceNow-focused Reporting Associate with strong experience in MIS, dashboard development, and business performance reporting. Skilled in preparing Weekly, Monthly, and Quarterly Business Reports and delivering data-driven insights across towers and teams.
Skills & Expertise (7)
Work Experience
Associate
PwC
May 2025 - Present
Prepare Weekly, Monthly, and Quarterly Business Reports for leadership review. Maintain weekly metrics tracking ticket volumes, SLA adherence, and productivity. Design, develop, and enhance ServiceNow dashboards as per tower/team requirements. Ensure timely delivery of dashboards and executive-level reports. Create management decks highlighting KPIs and performance trends.
IT Support Engineer / Analyst
HCL Technologies
Feb 2022 - May 2025
Developed Power BI dashboards for service delivery insights. Created ServiceNow reports for ticket, backlog, and SLA monitoring. Prepared MIS reports and analyzed CSAT/OSAT data. Worked on Incident, Change, and Problem Management aligned with ITIL v4.
Education
Bachelor of Engineering
- · Afghanistan
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Relocation
Open to Relocation
