About
MBA graduate with over one year of experience at Amazon, with a strong foundation in process compliance, cross-functional collaboration, documentation, and data-driven reporting. Skilled in SOP development, stakeholder coordination, and team performance tracking. Adept at using tools like JIRA for workflow management and experienced with structured documentation and cross-team communication. Seeking to leverage organizational, analytical, and people-oriented skills in a Human Resources role.
Skills & Expertise (21)
Work Experience
Quality Service Associate (QSA) – Process, Compliance & Operations
Amazon Development Centre
Jul 2024 - Present
Coordinated structured evaluation and tracking of over 100+ product test cycles, demonstrating strong ability to manage end-to-end processes with accuracy — directly transferable to managing recruitment pipelines, onboarding checklists, and employee lifecycle workflows. Created and maintained detailed process documentation, standard operating procedures (SOPs), and cross-functional reports using Quip and internal tools — skills applicable to drafting HR policies, employee handbooks, and compliance documentation. Tracked, escalated, and resolved operational issues using JIRA and SIM, maintaining strict adherence to defined workflows and SLAs — experience translatable to managing HR ticketing systems, grievance tracking, and employee query resolution. Leveraged data analytics and AI-assisted tools to generate performance insights and optimize team workflows — applicable to HR analytics, workforce planning, and identifying trends in employee engagement or attrition. Collaborated across multiple teams to coordinate access management, resolve employee-reported technical issues, and proactively communicate updates — reflecting strong interpersonal and coordination skills aligned with HR business partner responsibilities.
Education
Master of Business Administration (MBA) - Saveetha Engineering college
- 2024 · Afghanistan
Bachelor of Engineering (B.E) - Loyola-ICAM college of Engineering and Technology
- 2022 · Afghanistan
Certifications
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Citizen
Relocation
Open to Relocation
Skills (21)
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