Santhosh S
Junior Analyst
About
Detail-oriented Analyst with close to 3 years of healthcare operations experience and 4 years of freelance data analysis work using SQL, Microsoft Excel, and Power BI. Skilled in collecting, cleaning, and validating data, building dashboards and reports, tracking KPIs and performance metrics, and identifying trends and discrepancies to support business decisions. Experienced in writing SQL queries to retrieve and analyze data, using Excel (formulas, pivot tables, Power Query) for reporting, and communicating findings clearly to both technical and non-technical stakeholders. Comfortable working independently in a remote environment while meeting quality and turnaround-time targets.
Skills & Expertise (19)
Work Experience
Freelance Data Analyst
Independent / Multiple Clients
May 2022 - Present
Collected, organized, and analyzed client data using SQL and Excel, translating findings into clear reporting deliverables against agreed timelines. Built Power BI dashboards and reports to track key operational metrics and KPIs, applying quality checks and validations before delivery. Performed data profiling and validation to identify missing values, discrepancies, and inconsistencies, improving reporting reliability and accuracy. Automated recurring reporting workflows using Excel and Power Query, reducing manual processing effort and improving consistency of deliverables. Managed multiple concurrent client engagements independently, strengthening task prioritization, time management, and client communication skills.
Associate – Healthcare Claims & Claims Document Processor
WNS Global Services Pvt. Ltd.
Feb 2020 - Apr 2022
Executed defined operational processes across the end-to-end US healthcare claims lifecycle, applying SOPs, quality checks, and governance criteria on every deliverable. Investigated unpaid and denied claims by analyzing EOB/ERA documents and reference code sets (CPT, ICD-9/10, HCPCS), performing root-cause analysis and identifying trends and discrepancies. Coordinated with internal stakeholders across time zones to clarify business rules and resolve process exceptions, ensuring on-time delivery. Maintained detailed documentation of claim status and resolution steps to support audit readiness and process-improvement reviews. Consistently met quality (QA) and turnaround-time (TAT) targets in a high-volume, HIPAA-compliant operational environment.
Associate – US Healthcare
Inflocuris Pvt. Ltd.
Jun 2019 - Feb 2020
Supported US pharmacy clients (Guardian Iowa, Polaris, Mediscripts) with claims and benefits-related data verification via payer portals and IVR systems. Cross-checked data across multiple systems for accuracy before processing, reinforcing strong data validation and quality-consciousness habits.
Education
B.Sc. Computer Science - Andhra University
2022 - 2025 · India
B.Tech, Electrical & Electronics Engineering - NSRIT
2014 - 2018 · India
Certifications
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Open to Relocation
Skills (19)
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