About
Data Analyst with 2+ years’ experience in business process analysis, web application management, and KPI reporting. Skilled in stakeholder communication, requirements gathering, and cross‑functional collaboration. Proven ability to translate complex data into actionable insights that improve efficiency and support business growth.
Skills & Expertise (23)
Work Experience
Data Analyst
True North Van Lines
Mar 2024 - Present
Managed and monitored multiple web-based business applications (Zoho Catalyst, Zoho Voice, SourceTable.Ai), ensuring platform stability, data accuracy, and continuous operational uptime. Handled application configurations, user access, and data flow settings — coordinating with technical teams to resolve issues and maintain seamless application performance. Designed KPI dashboards and business intelligence reports to monitor agent-wise productivity and hourly performance metrics, enabling faster stakeholder reporting. Engineered automated workflows to monitor hourly organizational lead flow and booking conversions, ensuring data accuracy and reducing manual reporting latency by 40%. Streamlined cross-platform data visibility by consolidating disparate communication and lead sources into a single source of truth for strategic planning.
Education
Bachelor of Science in Computer Science - Shri Krishna College of Arts and Science
2020 - 2023 · Afghanistan
Certifications
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Skills (23)
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