About
Detail-oriented professional with 6 years of corporate experience in Content Analysis and Technical Support, transitioning into Data Analytics. Proficient in SQL, Python, Excel, and Tableau with hands-on experience in data cleaning, exploratory data analysis, visualization, and dashboard development. Passionate about transforming data into actionable business insights.
Skills & Expertise (14)
Work Experience
Content Analyst
Wipro Limited
Jan 2023 - May 2026
Reviewed and analyzed large volumes of user-generated content while ensuring compliance with company policies and quality standards. Maintained high accuracy and productivity by evaluating thousands of content records within defined service-level agreements (SLAs). Identified recurring content trends, policy violations, and emerging issues, and escalated findings to relevant teams for resolution. Collaborated with quality and operations teams to improve moderation accuracy. Tracked recurring content trends and recommended process improvements. Ensured compliance with changing platform policies.
Technical Associate
Genpact
Dec 2020 - Dec 2022
Resolved customer technical issues and maintained service documentation. Handled billing queries and customer escalations. Improved customer experience through effective troubleshooting.
Technical Associate
[24]7.ai
Dec 2016 - Apr 2018
Resolved technical issues and managed customer account configurations. Assisted users with password resets, account access, and security settings.
Education
B. Tech (Electronics & Communication) - Aurobindo College of Engineering and Technology
2012 - 2016 · Afghanistan
Certifications
Data Analyst Certification
Simplilearn · 2025
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Open to Relocation
Skills (14)
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