About
SOC Analyst with 2+ years of experience in security monitoring, incident response, alert triage, and log analysis within enterprise telecom environments. Demonstrated expertise in SIEM platforms (Splunk, Microsoft Sentinel, QRadar), threat detection, and end-to-end incident lifecycle management for global clients including Virgin Media UK and du Mobile (Dubai). Certified Microsoft Security Operations Analyst (SC-200). Adept at cross-functional collaboration, SLA adherence, and root cause analysis to reduce false positives and strengthen security posture.
Skills & Expertise (37)
Work Experience
Service Monitoring Engineer (SOC)
Ericsson India Global Services
May 2024 - Present
Monitored and analyzed security alerts across enterprise telecom environments, identifying suspicious activity, unauthorized access patterns, and threat indicators to enable timely detection and escalation. Conducted network traffic analysis and log reviews using SIEM tools (Splunk, QRadar) to detect anomalies and service degradation, reducing investigation turnaround time and supporting proactive threat response. Coordinated incident triage and end-to-end response workflows with Incident Managers and technical teams, ensuring strict adherence to client SLAs during high-priority and critical incidents. Managed analysis and resolution of 20–30+ security and service incidents per operational cycle, contributing to consistent identification of recurring threat patterns and reduction in repeat incidents. Led root cause analysis (RCA) and detailed documentation for 50+ incidents, driving measurable reduction in false positives and improving detection accuracy and overall response efficiency. Acted as key liaison between clients (Virgin Media UK, du Mobile) and third-party vendors during active incidents — communicating impact updates, coordinating investigation steps, and tracking corrective actions through to closure.
Education
Bachelor of Technology — Electronics & Electrical Engineering - Kalinga Institute of Industrial Technology (KIIT)
2019 - 2023 · Afghanistan
Certifications
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Skills (37)
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