shah farhan

Operations Analyst

Gorakhpur, Uttar Pradesh, India 4+ yrs exp 86 · Excellent

About

Detail-oriented Data & Operations Analyst with 3+ years reviewing high-volume operational data, identifying irregularities, and ensuring reporting accuracy across cross-functional teams. Skilled in investigating anomalies, standardizing documentation, and escalating findings within tight SLAs. Proficient in SQL and advanced Excel for data analysis and dashboarding. Comfortable in structured, process-driven environments and eager to apply analytical rigor to operations monitoring and incident response.

Skills & Expertise (7)

Advanced Excel Advanced

8.0/10

Years Exp

Pivot Tables Advanced

8.0/10

Years Exp

Process Compliance Advanced

7.5/10

Years Exp

SQL querying Advanced

7.5/10

Years Exp

XLOOKUP Advanced

7.0/10

Years Exp

Index-match Advanced

7.0/10

Years Exp

KPI

Work Experience

Data Analyst – Operations

GeekLurn

Jun 2021 - Mar 2023

Reviewed and analysed 5,000+ operational records monthly, identifying discrepancies and data inconsistencies to ensure reporting accuracy and support timely decision-making. Built automated daily, weekly, and monthly dashboards tracking 10+ KPIs, enabling proactive monitoring of trends and reducing manual review effort by approximately 40%. Investigated anomalies in engagement and support metrics, documenting findings and escalating results to relevant stakeholders. Standardized reporting and documentation procedures across 3–5 teams, improving data consistency and audit-readiness in line with internal quality standards.

Operations Analyst

Voice Tree Technologies

Jun 2019 - Apr 2021

Monitored and analysed datasets of up to 10,000 records monthly, flagging irregularities and surfacing insights to support risk-related operational decisions. Reviewed and triaged 50–100 weekly service cases, prioritizing by risk/impact and ensuring timely resolution within SLA targets. Investigated and restructured procurement, billing, and telecom datasets to resolve inconsistencies and strengthen data reliability and record accuracy. Delivered analytical reports to management, supporting process compliance and workflow efficiency improvements.

Operations Executive

Ahmed Metal Works

May 2018 - Feb 2019

Supervised daily operations and a team of 7, overseeing procurement and billing workflows with close attention to accuracy and procedural compliance. Analysed performance data to identify operational bottlenecks and recommended corrective actions to strengthen controls. Introduced structured documentation and reporting methods, improving audit-trail visibility and management oversight.