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Shahid Ali khan

Shahid Ali khan

Data Analyst

Bangalore, Karnataka, India 2+ yrs exp 84 · Excellent

About

Detail-oriented and results-driven Data Analyst with professional experience in service operations combined with structured, hands-on training in advanced data analytics. Possesses a strong analytical foundation in Industrial Engineering & Management, allowing for unique advantages in supply chain, workflow optimization, and logical problem-solving. Adept at data cleaning, exploratory data analysis (EDA), ETL pipelines, writing optimized SQL queries, and designing interactive Power BI dashboards that transform complex data sets into actionable business insights. Highly proactive learner committed to the principle that 'tools don’t create insights – targeted business questions do.'

Skills & Expertise (38)

VLOOKUP Advanced
7.2/10
2
Years Exp
Pivot Tables Advanced
7.2/10
2
Years Exp
Microsoft Excel Advanced
7.2/10
2
Years Exp
High Attention to Detail Advanced
7.0/10
2
Years Exp
Problem Solving Advanced
7.0/10
2
Years Exp
Analytical Thinking Advanced
7.0/10
2
Years Exp
Subqueries Intermediate
6.4/10
2
Years Exp
HLOOKUP Intermediate
6.4/10
2
Years Exp
XLOOKUP Intermediate
6.4/10
2
Years Exp
INDEX Intermediate
6.4/10
2
Years Exp
MATCH Intermediate
6.4/10
2
Years Exp
Conditional Formatting Intermediate
6.4/10
2
Years Exp
Data Validation Intermediate
6.4/10
2
Years Exp
Aggregations Intermediate
6.4/10
2
Years Exp
Process Optimization Intermediate
6.4/10
2
Years Exp
Common Table Expressions Intermediate
6.4/10
2
Years Exp
Filtering Intermediate
6.4/10
2
Years Exp
Operators Intermediate
6.4/10
2
Years Exp
Cross-Functional Communication Intermediate
6.4/10
2
Years Exp
Exploratory data analysis Intermediate
6.4/10
2
Years Exp
Pivot Charts Intermediate
6.4/10
2
Years Exp
Data Cleaning Intermediate
6.4/10
2
Years Exp
Dashboards & Reporting Intermediate
6.4/10
2
Years Exp
Data Storytelling Intermediate
6.4/10
2
Years Exp
Power BI Intermediate
6.4/10
2
Years Exp
SQL Server Intermediate
6.4/10
2
Years Exp
MySql Intermediate
6.4/10
2
Years Exp
Tableau Intermediate
6.4/10
2
Years Exp
Advanced Formulas Intermediate
6.4/10
2
Years Exp
Power Query Intermediate
5.4/10
2
Years Exp
DDL Intermediate
5.4/10
2
Years Exp
DML Intermediate
5.4/10
2
Years Exp
Microsoft Teams Intermediate
5.4/10
2
Years Exp
process automation Intermediate
5.4/10
2
Years Exp
Outlook Intermediate
5.4/10
2
Years Exp
PowerPoint Intermediate
5.4/10
2
Years Exp
ETL Pipelines Intermediate
5.4/10
2
Years Exp
Database Normalization Intermediate
5.4/10
2
Years Exp

Work Experience

Senior Consultant

IntouchCX

Jan 2024 - Jan 2026

Analyzed customer interaction databases to detect recurring service patterns and performance bottlenecks, leading to process improvements that enhanced customer satisfaction. Built and maintained internal tracker spreadsheets and Excel-based dashboards to monitor critical team SLA metrics and performance KPIs. Created cross-functional performance visualization reports using Tableau and Excel to deliver data-driven recommendations during weekly stakeholder operations reviews. Conducted root-cause analysis on critical customer escalations to isolate systemic operational gaps, contributing to a measurable reduction in repeat contacts. Collaborated closely with team leads and operations managers to implement continuous service improvements backed by data-driven operational insights.

Education

Data Analytics Specialization - Besant Technologies

2026 - · Afghanistan

B.E. in Industrial Engineering & Management - Bangalore Institute of Technology

2018 - 2022 · Afghanistan

Diploma in Mechanical Engineering - State Board of Technical Education

2015 - 2018 · Afghanistan

Certifications

No certifications added yet

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 9/15
💰 Rate 0/5
🏆 Certs 0/5
✅ Verified 5/5
Total Score 84/100

Profile Overview

Member sinceJun 2026

Skills (38)

Click a skill to find developers with the same skill

VLOOKUP Pivot Tables Microsoft Excel High Attention to Detail Problem Solving Analytical Thinking Subqueries HLOOKUP XLOOKUP INDEX +28 more

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