Shaik Mubeen

IT Desktop Support / Network Support Professional

Hyderabad

Profile Score

Skills & Expertise (12)

TCP/IP DNS DHCP subnetting Network Troubleshooting Configuration Switches Firewalls Windows LINUX Cisco Packet Tracer WIRESHARK

Work Experience

IT Desktop Support

Teklabs Management

09-2022 - Present

Provided day-to-day support for users experiencing hardware, software, and connectivity issues. Configured and troubleshot Windows systems, printers, scanners, and network devices. Assisted teams with secure VPN access and basic firewall checks for remote work requirements. Diagnosed issues related to LAN/WAN, IP conflicts, DNS errors, and network dropouts. Installed, upgraded, and maintained desktops, laptops, and essential applications. Supported device configuration including routers, switches, and access points under supervision. Monitored system performance and implemented basic security measures like OS patch updates and antivirus scans. Provided remote assistance using common support tools and documented issues clearly in logs. Ensured minimal downtime by delivering quick resolutions and escalating advanced issues when required. Assisted users with Microsoft Office issues, email setups, password resets, and profile configurations. Helped maintain asset records and prepared reports on system status and user support needs. Collaborated with the IT team to ensure smooth network and system operations across sites.

Customer Service Representative (CSR)

Sykes Business Enterprises

09-2021 - 08-2022

Assisted consumers in addressing fundamental technical issues with product or service connectivity. Maintaining high-quality assistance requires processing calls with professionalism and precision. User issues were addressed through structured problem resolution and transparent communication. Achieved performance goals by focusing heavily on customer happiness.