About
Data-driven professional with 2.8 years of experience in a regulated banking environment, complemented by a PGDM in Data Science and Engineering. Skilled in leveraging SQL, Excel, Python, Tableau, EDA, and statistical analysis to build insightful dashboards, analyze large datasets, and deliver actionable business insights. Proven ability in performance tracking, trend and KPI analysis, and transforming complex data into clear, compelling stories for stakeholders. Highly motivated to apply strong analytical and visualization skills in a media and marketing analytics environment to drive data-backed decisions, optimize reach, engagement, and ROI.
Skills & Expertise (24)
Work Experience
Deputy Manager
ICICI Bank
Apr 2022 - Mar 2025
Acted as a single point of contact between business users, operations, and compliance teams to understand service requirements, process gaps, and customer issues. Collected, analysed, and formalized business requirements related to customer onboarding, KYC, account servicing, forex transactions, and complaint resolution. Performed detailed analysis of customer requests, transaction issues, and operational workflows to ensure complete understanding before execution. Documented process requirements, SOPs, service workflows, and audit-related documentation, ensuring clarity and regulatory compliance. Coordinated with internal teams to validate solutions, resolve discrepancies, and ensure timely delivery of service requests within SLAs. Supported testing and validation of process changes, ensuring requirements were correctly implemented before rollout. Prepared regular reports, MIS, and status updates for management and audit teams. Contributed process improvement ideas to reduce turnaround time and improve service quality. Headed branch audit file preparation during Internal Audit (IAD), ensuring documentation accuracy, completeness, and audit readiness. Contributed improvement ideas to enhance process efficiency, documentation quality, and delivery timelines. Created project reports, status updates, and documentation using MS Excel, PowerPoint, and Word for regular stakeholder communication.
Education
Post Graduate program in Data Science and Engineering - Great Lakes Institute of Management
2024 - 2025 · Afghanistan
MBA – Marketing and IT - Sri Sairam Engineering College
2020 - 2022 · Afghanistan
BCA-Bachelor of Computer Application - Kamban College of Arts and Science
2017 - 2020 · Afghanistan
Higher Secondary Certificate - Bhagavan Higher Secondary School
2016 - 2017 · Afghanistan
Secondary School Certificate - Bhagavan Higher Secondary School
2014 - 2015 · Afghanistan
Certifications
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Skills (24)
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