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Work Experience
Data Analyst
Humanus Global
Mar 2022 - Present
Designed and developed interactive Power BI dashboards to monitor ticket volume, SLA compliance, resolution trends, and backlog analysis. Developed and optimized SQL queries for KPI reporting, performance tracking, and trend analysis across large operational datasets. Engineered complex DAX formulas to streamline business metric visualizations used by 10+ stakeholders in bi-weekly reviews. Automated 15+ recurring reports, saving 20+ hours/month and reducing manual effort by 40% using Excel macros and Python scripting. Implemented data validation using SQL to strengthen reporting accuracy and reduce data quality incidents. Leveraged AI tools to enhance SQL logic, optimize DAX performance, and accelerate end-to-end analytics workflows.
Education
BE/B.Tech/Bs - Oriental Institute of Science and Technology, Bhopal
- 2019 · Afghanistan
Master's in Computer Science & Advanced DSML Program - Woolf University
- · Afghanistan
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Skills (16)
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