About
Cybersecurity professional with 2.7 years of experience in cloud, email, and endpoint security. Skilled in Threat Detection & Incident Response, Endpoint Security, and Cloud Security with hands-on experience in Microsoft Defender, Azure Security, and Zscaler. Experienced in solution deployment, PoC execution, policy implementation, and incident management via ServiceNow.
Skills & Expertise (25)
Work Experience
Cloud & Cybersecurity Support Engineer
Hanu Software Solutions
Nov 2022 - Nov 2024
Implemented and optimized Cisco Secure Email Gateway, Microsoft 365 Defender, and Exchange Online security controls to strengthen email defenses. Tuned advanced message filtering, content policies, and threat protection, reducing false positives by 25-40% and improving email delivery efficiency. Provided L2 Zscaler support (ZIA, ZPA, ZDX); resolved 8-12 weekly connectivity, policy, and performance incidents with 95% SLA compliance. Managed SPF, DKIM, and DMARC configurations for 20+ domains using Cisco Domain Protection (Agari), achieving DMARC enforcement and reducing spoofing risk. Investigated 100+ non-compliant devices with Microsoft Defender and Intune; enforced patching, antivirus, and disk encryption policies to restore compliance. Onboarded 200+ network devices into TACACS+ for switches and routers, reducing unauthorized access risk.
Client Success & Cybersecurity Specialist
Flying Stars Informatics Pvt. Ltd
May 2025 - Oct 2025
Executed 5+ tailored PoCs for email security, DLP, and endpoint protection using Proofpoint and Forcepoint, validating requirements for 4 enterprise clients. Deployed and configured email security and DLP across 5+ implementations for 100–500 user environments, achieving 100% successful deployment rate. Managed 4 enterprise clients with 90%+ retention by running weekly technical calls and monthly security reviews to expand adoption. Resolved 15–25 security tickets weekly via ServiceNow, with 2–4 hour average resolution time, reducing repeat incidents through root-cause analysis. Investigated 50+ security incidents (phishing, suspicious logins, malware) using AI based security tools, preventing credential compromise through early detection. Delivered 10+ training sessions to 50+ users on phishing awareness, email security, and DLP policies and authored user guides to reduce recurring support.
Education
Bachelor of Technology in Computer Science & Engineering - Swami Keshvanand Institute of Technology, Management & Gramothan
- 2023 · Afghanistan
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Citizen
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Open to Relocation
