About
Detail-oriented Data Analyst Fresher with a background in Computer Applications and 2 years of professional experience in customer support at Hexaware Technologies. Skilled in data analysis, problem-solving, reporting, and the development of actionable insights. Currently upskilling in Data Analytics tools and techniques, seeking an entry-level Data Analyst role to apply analytical skills in a real-world business environment.
Skills & Expertise (13)
Work Experience
Data Analyst Intern
Zaalima Development
Apr 2025 - Jul 2025
Processed and standardized a dataset of over 1,00,000 rows Collected, cleaned and analyzed structured datasets using Excel, SQL, and Python to generate actionable insights. Designed smart Excel templates embedded with lookup functions and pivot logic, Created interactive dashboards and reports using Power BI / Tableau for business performance tracking. Developed and maintained Power BI dashboards to visualize revenue trends, customer mix, and monthly performance—regularly used by managers and analysts across business units. Collaborated remotely with team members using tools like Google Sheets, GitHub, and Zoom.
Customer Support Executive
Hexaware Technologies
Oct 2022 - Apr 2024
Handled high-volume customer interactions through calls and emails while analyzing customer issues and identifying recurring patterns. Analyzed customer issues to identify root causes and recurring patterns, escalating complex cases to relevant teams. Documented customer data, tracked issue trends, and collaborated with internal teams to resolve escalations. Developed strong customer relationships by delivering data-driven solutions and promoting relevant products and services. Prepared reports and shared performance insights with supervisors, contributing to improved customer experience and operational efficiency.
Education
Bachelor Of Computer Application (BCA) - Kamla Nehru College
2018 - 2020 · India
Certifications
Data Analytics Certificate
ARC TECHNOLOGIES INSTITUTE · 2025
Zaalima Development Internship
· 2025
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Open to Relocation
Skills (13)
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