About
Data Analyst with 1+ year of experience turning complex business data into actionable insights. Proficient in advanced SQL, Power BI, Tableau, and Excel; experienced in building end-to-end dashboards, automating reports, and driving process improvements. Demonstrated impact at Oriental Export Corporation by identifying payment delay patterns and recommending a policy change that improved cash flow management.
Skills & Expertise (23)
Work Experience
Data Analyst
Oriental Export Corporation
Sep 2025 - Present
Analyzed large-scale sales, financial, and operational datasets using SQL and Excel to surface trends, identify payment delays, and diagnose business performance issues. Investigated root causes of delayed customer payments impacting cash flow; discovered that 68% of overdue invoices clustered around a single 45-day payment window. Recommended and implemented a 30-day payment policy based on data insights, improving receivables turnaround and reducing overdue accounts. Built 4+ interactive Power BI dashboards tracking 15+ KPIs (revenue, receivables, operational metrics), enabling management to make faster, data-backed decisions. Developed automated Excel reporting solutions using SQL and advanced formulas to improve reporting accuracy and reduce manual effort by ~5 hours weekly.
Data Analyst
Freelance
Jan 2025 - Jul 2025
Delivered custom data analysis for multiple clients using MySQL and Excel, uncovering actionable business insights from raw transactional data. Built interactive Excel dashboards with Pivot Tables, slicers, and Power Query to monitor KPIs and support operational decision-making. Performed end-to-end data cleaning, transformation, and validation, ensuring high-quality inputs for all client deliverables.
Senior Customer Service Associate
Teleperformance
Dec 2023 - Dec 2024
Handled escalations and dispute calls for the American Express US Banking process, reviewing case data and spotting trends to achieve a 97% customer satisfaction rate and boost client retention; kept Excel tracking sheets updated to manage and follow up on cases effectively. Attained highest call resolution rate in September 2024, improving team efficiency and operational performance.
Education
Bachelor of Science (B.Sc. in Chemistry) - Sathaye College
2019 - 2022 · Afghanistan
Higher Secondary Certificate - Sathaye College
2018 - 2019 · Afghanistan
Secondary School Certificate - Pioneer Public School
2016 - 2017 · Afghanistan
Certifications
Master in Data Science & Analytics with Artificial Intelligence
Itvedant Institute · 2025
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Skills (23)
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