About
Associate Software Engineer with 2+ years of experience supporting infrastructure monitoring, alert investigation and production operations, backed by a BCA in Cyber Security. Experienced in reviewing monitoring alerts, analysing operational signals, identifying abnormal service behaviour, documenting findings and coordinating incident escalation using New Relic, PagerDuty, Stonebranch and Linux. Brings a foundation in cybersecurity concepts, Python and SQL, with an interest in security operations and SOC analysis.
Skills & Expertise (14)
Work Experience
Associate Software Engineer
Accenture
Sep 2024 - Present
Monitor infrastructure and application alerts across operational tools; review alert context, service metrics and abnormal behaviour to support timely investigation and escalation. Use New Relic dashboards, NRQL queries, alert policies and conditions to improve visibility into system health and identify service deviations requiring attention. Handle PagerDuty notifications within the incident-notification workflow; communicate operational impact and coordinate follow-up with relevant support teams. Investigate Linux server and monitoring-agent issues, including offline-agent conditions, and perform initial troubleshooting to restore monitoring visibility. Monitor Stonebranch workload activity across three environments; identify failed or queued jobs, assess operational impact and raise issues for resolution. Work with requestors and technical teams to clarify monitoring needs, record findings and implement monitoring updates that strengthen operational oversight.
Junior Python Developer (intern)
Potterโs Tech
Jun 2023 - Jul 2023
Developed and modified Python scripts for application-development tasks, strengthening structured problem-solving and debugging fundamentals. Used SQL queries for data retrieval and handling, and gained practical exposure to PySpark-based data-processing concepts. Built foundational programming and data-analysis skills applicable to investigating and interpreting technical information.
Education
BCA in Cyber Security - UPES
2021 - 2024 ยท Afghanistan
Certifications
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