About
Detail-oriented and results-driven professional with 7.2 years of extensive experience optimizing operational processes and ensuring high-quality standards. Proven expertise in managing end-to-end business operations, complemented by 1 years of hands-on experience in manual testing. Skilled in test case design, defect tracking, and cross-functional collaboration to deliver robust software solutions. Aiming to leverage a dual skill set in operations and quality assurance to drive efficiency and product excellence.
Skills & Expertise (26)
Work Experience
Manual Test Analyst
Accenture
Jan 2024 - Jan 2025
Designed and executed comprehensive manual test cases for new software features based on functional requirements. Identified, documented, and tracked software defects using tools like Jira and Bugzilla, collaborating with the development team for timely resolution. Performed various types of testing, including functional, system, integration, and regression testing, to ensure software quality. Participated in all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) within an Agile/Scrum environment. Contributed to weekly test status reports, communicating progress and defect reports to project managers and stakeholders.
Operations Associate/ Lead
Accenture
Jan 2019 - Jan 2023
Directed daily operational workflows, overseeing a team of staff members and ensuring strict adherence to company policies and performance metrics. Optimized business processes, resulting in a quantifiable achievement. Managed cross-functional projects from inception to completion, coordinating with various departments to ensure seamless execution and timely delivery. Conducted regular performance analysis and reporting to identify areas for improvement and implement strategic solutions. Handled vendor management and maintained strong working relationships to ensure a smooth supply chain.
Process Associate
Aagna Global Private Ltd.
Jan 2016 - Jan 2019
Maintaining inbound and outbound calls from the customers and transfer them to the representative to make a successful Lead by coordinating with customers. Improving productivity by reducing representative calls time. Maintaining and reducing calls time by nearly 20 % and exceeding daily service by giving quality of call submission. Hand-picked to train new customer representative ensuring that quality standards were highlighted and achieved.
Education
Bachelors in Computer Science and Engineering - Bijupattanaik University
- 2013 · Afghanistan
Certifications
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Skills (26)
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