About
Results-driven Data Analyst with 8.5 years of experience delivering data-driven solutions across e-Governance and Telecom sectors at Tata Consultancy Services. Proven ability to extract insights from large-scale datasets (1M+ records), automate reporting workflows, and build executive dashboards that support strategic decision-making. Adept at translating complex data problems into clear, actionable outcomes using SQL, Power BI, Python, and Excel VBA.
Skills & Expertise (30)
Work Experience
Data Analyst
Tata Consultancy Services (TCS)
Jul 2017 - Dec 2025
Performed root-cause analysis on DB2 production databases (1M+ records), resolving 100+ operational issues monthly and maintaining 99% data accuracy across critical datasets. Authored and optimized complex SQL queries for data extraction, validation, reconciliation, and audit reporting, reducing average query runtime by identifying and eliminating bottlenecks. Automated 10+ recurring MIS and operational reports using Excel VBA and Pivot Tables, cutting manual effort by 40% and enabling same-day report delivery. Designed and delivered Power BI dashboards and ad-hoc analytical reports for management reviews, audits, and SLA compliance monitoring. Championed data quality initiatives that consistently maintained 99% accuracy across mission-critical government datasets.
Support Engineer
Convergys (now Concentrix)
Jun 2016 - Jun 2017
Provided technical support for Dell customers, diagnosing OS, driver, and hardware issues; analyzed incident trends to recommend process improvements, contributing to higher first-call resolution rates.
Education
Bachelor of Computer Applications (BCA) - Amity University
2013 - 2016 · Afghanistan
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Skills (30)
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