About
Results-driven Customer Service & Operations professional with 7+ years of experience in team leadership, customer relationship management, and service optimization. Proven track record of managing large teams, reducing customer complaints, and improving operational efficiency. Currently enhancing capabilities with Data Analytics skills (Excel, SQL, Data Visualization) to support data-driven decision-making.
Skills & Expertise (12)
Work Experience
Service Manager
Marwar Motors (Authorized Dealer – TAFE)
Jan 2015 - Oct 2021
Led and managed a team of 22+ members, ensuring high performance and productivity. Handled 50+ customer interactions daily, delivering efficient and quality service. Reduced customer complaints by 30% through effective resolution strategies. Trained and mentored staff on customer service excellence and performance improvement. Coordinated with senior management to optimize operational workflows. Improved customer retention by proactively addressing issues and minimizing escalations. Ensured efficient resource utilization to meet service and business targets.
Education
Master of Arts in Political Science - Dr. Bhimrao Ambedkar University
2021 - 2023 · Afghanistan
Certifications
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Skills (12)
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