Sreekuttan S
Cybersecurity and Networking Enthusiast
About
Cybersecurity and networking enthusiast with foundational knowledge in SOC/NOC operations, network security, and incident response. Hands-on experience configuring pfSense as an NGFW with Suricata/Snort, integrating Wazuh for centralized log monitoring, and analyzing security threats by integrating WordPress logs with Splunk. Strong foundation in networking concepts like VLANs, VPNs, Routing & Switching, and Deep Packet Inspection (DPI). Continuously learning threat detection, incident response, malware analysis, and file integrity monitoring to enhance cybersecurity expertise.
Skills & Expertise (32)
Work Experience
Advisor
Concentrix
April-2022 - March-2023
Handled customer interactions related to banking services, delivering accurate and timely information while maintaining professionalism. Ensured compliance with service-level agreements (SLAs) by resolving customer queries within defined timeframes. Maintained high customer satisfaction by consistently meeting or exceeding key performance indicators (KPIs) such as First Call Resolution (FCR), Average Handling Time (AHT), and CSAT scores. Accurately logged customer interactions and resolutions using internal CRM systems for quality and audit purposes. Demonstrated strong communication, problem-solving, and interpersonal skills to address customer concerns effectively.
Education
Bachelor of Technology(B.Tech) in Electronics & Communication
2018 - 2022 · India
