About
Cyber security Analyst with overall 8.7 years of experience in IT and 4.3 years of experience in the field of Information Security. Worked and managed projects related to IT Security, SIEM.
Skills & Expertise (40)
Work Experience
Cybersecurity Analyst
Accenture
Feb 2022 - Present
Performed 24x7 SOC monitoring and incident detection using Splunk, IBM QRadar, and Microsoft Sentinel, ensuring rapid identification of security threats across enterprise environments. Conducted advanced log analysis and event correlation to detect brute-force attacks, lateral movement, privilege escalation, and anomalous user behavior. Investigated and responded to endpoint security alerts using CrowdStrike Falcon, Symantec Endpoint Protection, and Trend Micro, executing containment and remediation actions. Led phishing incident investigations, including email header analysis, URL detonation, attachment sandboxing, and domain/IP reputation checks. Performed threat intelligence analysis, validating Indicators of Compromise (IOCs) such as malicious IPs, domains, URLs, and file hashes using multiple intelligence sources. Executed proactive threat hunting activities, leveraging MITRE ATT&CK framework to identify hidden threats and attacker TTPs within the environment. Implemented blocking and containment actions including IP/domain blacklisting, endpoint isolation, and account lockdown, minimizing risk exposure. Conducted incident triage and severity classification, ensuring accurate prioritization and escalation as per SOC playbooks and SLA requirements. Managed incident lifecycle in ServiceNow, including ticket creation, investigation documentation, stakeholder updates, and closure with RCA. Investigated suspicious authentication events such as impossible travel, credential stuffing, multiple failed logins, and unauthorized access attempts. Performed false positive analysis and alert validation, improving detection accuracy and reducing noise in SIEM alerts. Reviewed and analyzed firewall, endpoint, proxy, and authentication logs to identify potential security breaches and policy violations. Generated daily SOC reports and dashboards, providing visibility into security incidents, trends, KPIs, and response metrics. Escalated high-severity and critical incidents to L2/L3 teams and management, ensuring rapid containment and resolution. Conducted SIEM health checks, validating log ingestion, parsing, and data normalization across multiple log sources.
CXQO Associate
Amazon
Jul 2017 - Nov 2021
Performed quality audits on customer support interactions (chat, email, calls) to ensure compliance with Amazon's customer experience standards and SOPs. Analyzed customer interactions to identify gaps, errors, and process deviations, providing actionable feedback to improve service quality. Monitored and evaluated agent performance using predefined quality metrics (CSAT, QA scores, AHT, FCR). Conducted root cause analysis (RCA) on recurring customer issues and collaborated with internal teams to drive process improvements. Provided constructive feedback and coaching inputs to customer service associates to enhance performance and customer satisfaction. Ensured adherence to compliance guidelines, data protection policies, and Amazon quality frameworks. Maintained detailed quality reports, dashboards, and documentation for performance tracking and management review. Worked closely with operations, training, and policy teams to improve workflows and update SOPs. Identified trends in customer complaints and escalations, recommending preventive and corrective actions. Supported continuous improvement initiatives (Lean, Six Sigma practices) to enhance operational efficiency and reduce defects. Assisted in calibration sessions to ensure consistency in quality evaluation across teams. Handled escalation reviews and critical cases, ensuring proper resolution aligned with customer-centric policies.
Education
B.Tech - Mechanical - Aditya Engineering College
- 2017 · Afghanistan
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Skills (40)
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