Sumer Singh Rathore

Service Advisor/Manager

Jodhpur, Rajasthan 6+ yrs exp 90 · Outstanding

About

Results-driven Automotive Service Professional with experience in customer service, workshop operations, vehicle diagnostics, and service management. Skilled in handling customer concerns, coordinating repairs, managing service processes, and ensuring high customer satisfaction. Experienced in electric vehicle (EV) service operations, technical troubleshooting, and team coordination. Strong communication, problem-solving, and organizational skills with a commitment to delivering quality service and operational excellence.

Skills & Expertise (24)

Excel Advanced

8.0/10

Years Exp

Google Sheets Advanced

8.0/10

Years Exp

Salesforce Intermediate

7.5/10

Years Exp

Problem Solving Intermediate

7.0/10

Years Exp

Reporting Intermediate

7.0/10

Years Exp

Data Analysis Intermediate

7.0/10

Years Exp

Data Visualization Intermediate

6.5/10

Years Exp

Tableau Intermediate

5.5/10

Years Exp

Power BI Intermediate

5.5/10

Years Exp

Formulas Pivot Tables VLOOKUP XLOOKUP Conditional Formatting Charts Data Validation Record Management Business Intelligence Reporting Interactive Dashboards Data Transformation performance reporting Visual Analytics KPI Tracking Workflow Tracking

Work Experience

Service Advisor

OLA ELECTRIC

Jul 2023 - Present

Act as the primary point of contact between customers and the service workshop. Diagnose customer concerns and coordinate with technicians to ensure timely vehicle repairs. Prepare job cards, estimate repair costs, and explain service recommendations to customers. Monitor service progress and ensure adherence to quality and safety standards. Handle customer complaints professionally and provide effective resolutions. Coordinate spare parts availability and workshop scheduling to minimize vehicle downtime. Maintain accurate service records and ensure compliance with company processes. Support EV diagnostics, maintenance, and troubleshooting activities.

Service Advisor | Data & Operations

OLA ELECTRIC

Jul 2023 - Present

Maintained accurate service, customer, repair, and workflow records for operational reporting. Prepared service reports, trackers, estimates, and performance records to support workshop decisions. Monitored turnaround time, service progress, spare-parts availability, and workflow status. Used Excel and Google Sheets for data organization, formulas, filters, conditional formatting, and reporting. Worked with Salesforce CRM to update customer records, track service cases, and maintain data accuracy. Coordinated with customers, technicians, spare-parts teams, surveyors, and insurance companies. Supported EV diagnostics and troubleshooting and developed practical understanding of EV performance data.