Swati Shinde
Cybersecurity professional
About
Cybersecurity professional with 8.5 years of overall experience, including 6+ years in IT Infrastructure, Security Operations, and Network Security supporting critical banking environments. Skilled in security monitoring, incident handling, log analysis, and secure file transfer operations. Experienced in Check Point Firewall, Globalscape EFT, SolarWinds, and security event investigation, with a strong understanding of SOC processes and security best practices.
Skills & Expertise (17)
Work Experience
Technical Support Representative (L2)
IBM India Pvt. Ltd. (Client: HDFC Bank)
Jan 2023 - Present
Managed secure file transfer infrastructure using Globalscape EFT, including user provisioning, access management, key mapping, and troubleshooting. Implemented and managed firewall rule changes on Check Point firewalls in accordance with security policies. Hands-on experience with Cortex XSOAR, Cortex XDR (EDR), IBM Qradar, and Securonix SIEM for security monitoring, alert triage, and incident management. Performed security monitoring, log analysis, and incident investigation for file transfer and network-related issues. Conducted daily health checks, service request management, and operational support for critical banking applications. Coordinated with OEM/TAC teams to resolve security and infrastructure incidents. Participated in Disaster Recovery (DR) drills, event analysis, and compliance-related activities. Prepared technical reports, documented incidents, and provided recommendations for issue resolution. Supported server and network infrastructure changes in highly regulated banking environments.
Network & Security Engineer (L2)
Commedia Solutions Pvt. Ltd. (Client: IDFC Bank)
Jun 2022 - Dec 2022
Administered Check Point firewall policies and implemented security rule changes. Managed secure file transfer operations through Globalscape EFT, including user access control and troubleshooting. Supported Seclore and SolarWinds administration and upgrade activities. Investigated network, server, and file transfer incidents. Collaborated with OEM support teams for troubleshooting and security-related escalations.
Technical Support Executive (L1)
Softcell Technologies Global Pvt. Ltd. (Client: HDFC Bank)
Mar 2020 - Jun 2022
Provided operational support for Globalscape EFT secure file transfer platform. Managed user onboarding/offboarding, access permissions, and secure file transfer troubleshooting. Performed routine health checks and monitored system availability. Resolved service tickets and escalated critical incidents as required. Assisted in maintaining secure and uninterrupted banking file transfer operations.
Quality Control Engineer
Eazetronics Pvt. Ltd.
Dec 2017 - Dec 2019
Performed quality assurance and testing of PCB assemblies and electronic components. Conducted defect analysis, root cause identification, and quality compliance verification. Executed functional and electrical testing using industry-standard testing equipment.
Education
BE - Mumbai University
2014 - 2017 · Afghanistan
Diploma - Veermata Jijabai Technological Institute
2011 - 2014 · Afghanistan
SSC - Ulhas Vidyalaya
2010 - 2011 · Afghanistan
Certifications
Certified Ethical Hacker (CEH)
· 2024
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Skills (17)
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