Shaj Ibrahim

Data Analyst

Chennai 5+ yrs exp 95 · Outstanding

About

Dedicated healthcare operations professional with 3+ years of experience in data analysis, technical triage, and process improvement. Proficient in Oracle SQL, PL/SQL, and Power BI, with a proven ability to analyze complex datasets, manage end-to-end incident lifecycles, and ensure HIPAA compliance. Skilled in identifying operational inefficiencies and driving data-driven solutions to enhance system performance and customer outcomes. Eager to leverage analytical and cross-functional collaboration expertise to optimize operations and support data-driven decision-making.

Skills & Expertise (28)

Oracle SQL Advanced

8.0/10

Years Exp

Root Cause Analysis Intermediate

7.0/10

Years Exp

Data Analysis Intermediate

7.0/10

Years Exp

Atlassian Jira Intermediate

7.0/10

Years Exp

Python for Data Science Intermediate

7.0/10

Years Exp

Advanced Excel Intermediate

7.0/10

Years Exp

HIPAA Compliance Intermediate

7.0/10

Years Exp

Statistical Trend Analysis Intermediate

6.5/10

Years Exp

Incident Resolution Intermediate

6.5/10

Years Exp

SQL*Plus Intermediate

6.5/10

Years Exp

Business Intelligence Intermediate

6.0/10

Years Exp

Data Security Intermediate

6.0/10

Years Exp

Regulatory Compliance Intermediate

6.0/10

Years Exp

Data-driven decision making Intermediate

6.0/10

Years Exp

Data Governance Intermediate

6.0/10

Years Exp

Operational Excellence Intermediate

6.0/10

Years Exp

Cross-Functional Collaboration Intermediate

6.0/10

Years Exp

Process Improvement Intermediate

6.0/10

Years Exp

Change Management Intermediate

6.0/10

Years Exp

Data Integrity Intermediate

6.0/10

Years Exp

Production support Intermediate

6.0/10

Years Exp

Power BI Intermediate

6.0/10

Years Exp

RDBMS Intermediate

6.0/10

Years Exp

Automation Intermediate

5.5/10

Years Exp

Service Level Agreements Intermediate

5.5/10

Years Exp

SQL Loader Intermediate

5.5/10

Years Exp

MongoDb Intermediate

5.0/10

Years Exp

SQL

Work Experience

Senior Client Partner | Data Analyst & BI Specialist

Access Healthcare

Sep 2023 - Present

Provide high-quality operational support for complex digital and billing platforms, performing Tier 1/2 technical triage to rapidly diagnose account anomalies and isolate issue scope, protecting the customer experience and minimizing revenue impact. Manage end-to-end incident lifecycles within ServiceNow and JIRA, validating symptoms, accurately assessing P1–P4 severity levels, and documenting clear, evidence-backed problem statements for engineering teams. Design and modify complex Oracle SQL and PL/SQL queries to run data validation checks, review billing transactions, audit code execution, and proactively isolate customer-impacting billing or rating defects. Perform deep-dive Root Cause Analysis (RCA) using system logs, alert dashboards, and metrics to identify recurring failure patterns, filter out system noise, and fast-track resolution timelines. Execute complex change requests and post-release health checks within required timeframes, ensuring deployments with zero unplanned customer or operational impact. Coordinate escalations and lead cross-departmental meetings with development, platform engineering, and downstream digital teams to streamline defect fixes and rollbacks. Drive continuous improvement by updating technical runbooks, standard operating procedures (SOPs), and known-error documentation to enhance team training and speed-to-market execution.

Senior Process Associate

Prochant

Apr 2022 - Sep 2023

Analyzed complex Durable Medical Equipment (DME) datasets to streamline order processing, optimize inventory tracking, and ensure 100% service delivery alignment with healthcare standards. Managed the extraction and validation of sensitive patient data via sales order applications, ensuring strict adherence to HIPAA regulations, data completeness, and accuracy. Acted as a key collaborator with operations and business managers, providing data-driven insights to support site profitability and operational excellence. Monitored, analyzed, and reported on key operational KPIs to identify performance trends, improve workflow efficiency, and support data-driven decision-making across healthcare operations.

Transaction Process Associate

Accenture

Sep 2020 - Mar 2022

Orchestrated the cleaning, preprocessing, and validation of large-scale healthcare provider datasets to ensure maximum reliability, consistency, and reporting accuracy. Leveraged SQL and advanced Excel to manage relational databases, identifying and resolving complex data discrepancies to maintain high-quality data standards. Spearheaded data governance efforts to ensure 100% adherence to HIPAA and healthcare data protection standards, prioritizing patient confidentiality and security.