About
Results-driven Management Professional with an MBA in Business Management and proven experience across Banking and Healthcare sectors, specializing in Compliance, Risk Management, and Business Operations. Demonstrates strong expertise in KYC/AML frameworks, regulatory adherence, and client lifecycle management, with a track record of driving operational efficiency and ensuring governance standards. Skilled in leveraging data-driven insights, CRM platforms, and cross-functional collaboration to support business growth while maintaining strict compliance controls. Adept at aligning business objectives with legal and regulatory frameworks, making a strong candidate for consulting, compliance, and operational strategy roles within high-performance environments.
Skills & Expertise (17)
Work Experience
Operational Representative
Concentrix
Nov 2024 - Present
Act as a strategic liaison across cross-functional teams, ensuring seamless coordination and efficient execution of daily business operations. Drive operational excellence by analyzing workflows, identifying bottlenecks, and implementing process improvements to enhance productivity and turnaround time. Monitor key performance indicators (KPIs) and deliver data-driven insights through structured reporting to support senior management decision-making. Proactively identify and resolve operational challenges, minimizing disruptions and ensuring continuity of business operations. Build and maintain strong client relationships by delivering high-quality customer support, addressing inquiries, and ensuring timely issue resolution. Coordinate end-to-end operational, logistical, and administrative activities aligned with business objectives and client requirements. Optimize inter-departmental collaboration to streamline project execution, ensuring timely delivery and adherence to quality standards.
Operational Role
HDFC Bank Limited
Nov 2021 - Jun 2022
Monitoring day to day lead generation and disbursement. Data collation from sales executives on lead conversion. Take part in various loan activities with Retail asset and Branch.
Education
MBA in Business Management - NMIMS Global
- 2024 · Afghanistan
BA in Media Studies (Hons) - Institute of Mass Communication Film and Television Studies, Kalyani University
- 2020 · Afghanistan
Senior Secondary - Central Board of Secondary Education (CBSE)
- 2017 · Afghanistan
Certifications
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Skills (17)
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