About
MCA graduate with foundational knowledge in SQL, Java, Python, database concepts, and advanced MS Excel, complemented by professional experience in customer engagement, product promotion, and query handling as an In-Store Promoter. Strong communication, problem-solving, and customer relationship management skills, with proficiency in MS Office and Tally ERP/Prime. Seeking opportunities in customer success, support analyst, application support, operations, or entry-level IT roles.
Skills & Expertise (19)
Work Experience
In-Store Promoter
RR Kabel Ltd.
Dec 2024 - Apr 2026
Provided first-level customer support by addressing product-related queries and assisting with issue resolution. Identified customer needs and recommended appropriate solutions. Communicated product information clearly to improve customer understanding and decision-making. Documented customer feedback and escalated recurring concerns when needed. Developed strong problem-solving and customer service skills in a fast-paced environment.
Education
MCA - Osmania University
2022 - 2024 · Afghanistan
B.Sc. (MPCS) - Pragathi Arts & Science College
2017 - 2020 · Afghanistan
Intermediate (MPC) - TS Model Junior College
2015 - 2017 · Afghanistan
SSC - Sri Bapuji High School
2014 - 2015 · Afghanistan
Certifications
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Skills (19)
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