About
Cybersecurity professional with hands-on experience in SIEM monitoring, log analysis, incident response fundamentals, and network security labs. Experienced in triaging alerts, analyzing security events, documenting incidents, and escalating based on severity, with exposure to cloud security and vulnerability management.
Skills & Expertise (12)
Work Experience
IT Support Specialist - USA
Concentrix - For Google Play Process
Oct 2019 - May 2021
Reviewed and validated applications and system content against defined guidelines and policies, supporting operational controls, quality assurance, and compliance requirements. Investigated and resolved user and application issues by analyzing system behaviour and operational data, contributing to incident triage, service reliability, and risk reduction. Maintained accurate documentation and met performance targets while providing cross-team support, ensuring process consistency, accountability, and operational continuity.
Operations Intern
Adonmo
May 2022 - Jul 2022
Conducted operational and market analysis to identify process gaps, impact areas, and optimization opportunities, supporting data-driven decision making. Designed and standardized lead capture processes across multiple customer segments, improving process consistency, efficiency, and outcome reliability.
Business Growth Intern - APAC
Headout
Jul 2023 - Jul 2024
Conducted structured analysis using KPIs and performance metrics to support risk-informed decision-making, operational visibility, and continuous improvement initiatives. Analyzed user behaviour, product performance, and market trends to identify process gaps, impact areas, and external risk factors, collaborating cross-functionally to implement controlled optimizations. Developed dashboards, reports, and executive summaries, translating data into clear, evidence-based insights for stakeholders, supporting accountability and governance. Supported long-term planning by aligning analysis and recommendations with organizational objectives and evolving business conditions.
Business Development Associate
Western Solkraft
Aug 2018 - Sep 2019
Prepared structured presentations and proposals for clients and leadership, translating product information into clear, decision-ready insights to support informed business decisions. Built and maintained organized customer and proposal records, improving information management, traceability, and process reliability across sales activities. Engaged with prospective clients and executives to gather requirements, communicate offerings, and support opportunity evaluation, strengthening stakeholder communication and relationship management.
Education
Masters of Science, Engineering Management - University of Leeds
2021 - 2023 · Afghanistan
Diploma, Strategic Management & Leadership - Chartered Management Institute (CMI)
2021 - 2021 · Afghanistan
Bachelor of Engineering, Telecommunications Engineering - CMR Institute of Technology
2014 - 2018 · Afghanistan
